Decision search
Your search has 54735 results
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Winchester City Council (24 021 126)
Statement Closed after initial enquiries Planning applications 11-May-2025
Summary: We will not investigate this complaint about planning enforcement. This is because the Council was acting on behalf of another body. The Council is not responsible for the issue complained about.
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London Borough of Ealing (24 021 128)
Statement Closed after initial enquiries Other 11-May-2025
Summary: We will not investigate Ms X’s complaint about how the Council responded to her communication. There is not enough evidence of fault to justify investigating.
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Transport for London (24 021 164)
Statement Closed after initial enquiries Licensing 11-May-2025
Summary: We will not investigate Mr X’s complaint about how Transport for London dealt with his application to renew his private hire driver’s licence. This is because we could not say that the issues raised have caused Mr X an injustice.
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Bournemouth, Christchurch and Poole Council (24 020 701)
Statement Closed after initial enquiries Building control 11-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of a building control issue. This is because there is not enough evidence of fault by the Council.
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Transport for London (24 021 224)
Statement Upheld Traffic management 11-May-2025
Summary: We will not investigate this complaint about the Authority’s decision to reject the complainant’s application for a grant under the Scrappage Scheme. This is because the Authority has decided to award the grant and will explore if an additional remedy is needed.
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West Northamptonshire Council (24 021 254)
Statement Upheld Special educational needs 11-May-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (24 010 899)
Statement Upheld Special educational needs 11-May-2025
Summary: Miss X complained about the delay in her son’s (Y) Education Health and Care needs assessment and the Council’s failure to communicate with her. We found fault with the Council. This fault caused injustice to Y and Miss X as there has been uncertainty about the educational support Y needs. Miss X was distressed by the lack of communication from the Council. The Council agreed to apologise, make symbolic payments for the delay and distress and introduce a system of regular communication for the parents and young people waiting for the assessments.
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Worcestershire Regulatory Services (24 011 258)
Statement Closed after initial enquiries Noise 11-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her reports of noise nuisance from a local wedding venue. This is because there is insufficient evidence of fault.
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Shropshire Council (24 011 876)
Statement Upheld Special educational needs 11-May-2025
Summary: Mrs X complained the Council delayed reviewing her child’s Education, Health and Care Plan and failed to provide the Speech and Language Therapist provision from her child’s plan. Mrs X also complained the Council delayed handling her complaint. We found fault with the Council for all aspects of Mrs X’s complaint. The Council agreed to pay Mrs X £2,700 for the quantifiable loss of the Speech and Language Therapist reviews, £300 for the distress and uncertainty caused through delays in reviewing her child’s Education, Health and Care Plan and £100 for the frustration and inconvenience caused through the complaint handling delays.
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London Borough of Newham (24 014 554)
Statement Not upheld Homelessness 11-May-2025
Summary: Mr X complained the Council failed to provide him with interim accommodation when he was evicted without notice. There was no fault in the Council’s actions.