Decision search
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Derby City Council (23 013 529)
Report Upheld School transport 14-May-2025
Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.
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London Borough of Brent (23 020 758)
Statement Upheld Homelessness 14-May-2025
Summary: Miss B complained about the Council’s failure to provide her family with suitable accommodation when they were homeless. We find that the Council provided unsuitable bed and breakfast accommodation for far longer than the legal limit and failed to properly explore alternative housing options. It also delayed carrying out a suitability review after it placed the family in alternative accommodation. The Council has agreed to apologise and make a payment to Miss B, as well as making service improvements.
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Sandwell Metropolitan Borough Council (23 021 359)
Statement Closed after initial enquiries Trees 14-May-2025
Summary: We will not investigate this complaint about a tree because there is insufficient evidence of fault by the Council.
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London Borough of Hammersmith & Fulham (24 004 827)
Statement Upheld Transition from childrens services 14-May-2025
Summary: Ms D complained the Council failed to carry out an occupational therapy assessment when her son, Mr J, transferred from children’s to adult’s social care services. We have found the Council significantly delayed completing an occupational therapy assessment. This delay caused Ms D avoidable frustration, uncertainty and distress. It affected the housing priority afforded to the household, creating significant uncertainty about whether Ms D missed suitable housing opportunities. The delay also means the household will live in accommodation that poses risks to their wellbeing for longer than they otherwise would have. The Council agreed to apologise and backdate Ms D's housing priority to the point Mr J transitioned to adult care services. The Council agreed to pay a financial remedy in recognition of the avoidable distress and risk of harm caused by the delay. The Council also agreed to review the case with senior officers and write to Ms D to set out its proposal for making a direct offer of suitable accommodation.
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Lancashire County Council (24 009 227)
Statement Upheld Rights of way 14-May-2025
Summary: Mr X complained of the Council’s handling of a Definitive Map Modification Order which was submitted in 2018 regarding a pathway. He said the Council has failed to submit the order to the Planning Inspectorate for it to consider and therefore a decision has still not been made whether to add the pathway as a Public Right of Way to the Definitive Map. As a result, Mr X says the pathway is at risk of being restricted to users because a developer has submitted a planning application and intends to divert the pathway. The Council was at fault as it has not submitted the order to the Planning Inspectorate to date. However, there is no injustice to Mr X or other users as the developer could apply to divert the pathway regardless of whether it is recorded on the definitive map.
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London Borough of Redbridge (24 009 734)
Statement Upheld School transport 14-May-2025
Summary: Mrs X complained the Council failed to consider her son’s circumstances when refusing his application for school transport assistance. There is conflicting evidence about whether the Council followed its policy, the Council failed to follow Government guidance and failed to explain its reasoning when writing to Mrs X to tell her its decision. An agreement to carry out a further appeal, apology, payment to Mrs X, changes to the Council’s transport policy and reminder to officers is satisfactory remedy.
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Transport for London (24 022 311)
Statement Closed after initial enquiries Parking and other penalties 14-May-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because there is not enough evidence of fault to justify investigating and it is not a good use of public funds to investigate how a Council dealt with a complaint.
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Welwyn Hatfield Borough Council (24 022 325)
Statement Closed after initial enquiries Refuse and recycling 14-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for alleged fly tipping. This is because Mrs X had the opportunity to raise a defence against the issuing of the notice in court rather than paying it.
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Warwickshire County Council (24 022 651)
Statement Closed after initial enquiries Other 14-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of a safeguarding referral for her child. We have already considered some complaints Miss X has raised about this matter. The Council’s apologies appropriately remedy the injustice caused for other parts of Miss X’s complaint. We could achieve nothing more by investigating.
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Wokingham Borough Council (24 022 673)
Statement Closed after initial enquiries Parking and other penalties 14-May-2025
Summary: We cannot investigate this complaint about a Penalty Charge Notice because the complainant appealed to the tribunal.