Decision search
Your search has 54735 results
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London Borough of Southwark (24 020 835)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate this complaint that the Council has ignored the complainant’s request to move. This is because there is insufficient evidence of fault by the Council and because we have no power to investigate some parts of the complaint.
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Westmorland and Furness Council (24 020 892)
Statement Closed after initial enquiries Child protection 20-May-2025
Summary: We will not investigate this complaint about the Council substantiating a safeguarding matter involving Mrs X. There is not enough evidence of fault by the Council in reaching the decision to warrant investigation.
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Salford City Council (24 021 147)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate this complaint about the complainant’s housing support worker because there is insufficient evidence of fault by the Council.
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Milton Keynes Council (24 021 155)
Statement Upheld Special educational needs 20-May-2025
Summary: We will not investigate Mr X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
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Devon County Council (24 021 239)
Statement Closed after initial enquiries Assessment and care plan 20-May-2025
Summary: We will not investigate this complaint about the Council’s decision to halve the complainant’s care package to four hours of support. There is not enough evidence of fault to justify our involvement.
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Tonbridge and Malling Borough Council (24 021 325)
Statement Closed after initial enquiries Traffic management 20-May-2025
Summary: We will not investigate Mr X’s complaint about parking restrictions. This is because we cannot achieve the outcome he seeks, and an investigation would not lead to a different outcome.
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Cheshire West & Chester Council (23 013 970)
Statement Upheld Special educational needs 19-May-2025
Summary: Miss X complained the Council failed to maintain her child, Y’s, Education, Health and Care (EHC) Plan, failed to issue an EHC Plan which met Y’s needs, failed to ensure provision was made in line with Y’s Plan and failed to provide Y with suitable education. The Council was at fault for the delay in finalising Y’s EHC Plan, delay in arranging provision after an emergency review in line with their EHC Plan and not reimbursing Miss X for an online tuition payment or considering reimbursing her for additional resources she bought Y. This caused Miss X frustration, uncertainty and time and trouble and meant Y missed out on education provision. The Council will apologise, make symbolic payments, write to Miss X about its decision on reimbursing her the additional resource payments and carry out a service improvement.
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Kent County Council (23 016 740)
Statement Upheld Special educational needs 19-May-2025
Summary: Mrs X complained the Council failed to provide the occupational therapy detailed in Section F of her child’s Education Health and Care Plan (EHC Plan). The Council provided no OT for a year and then failed to provide the OT in line with the provision in the EHC Plan. This had a detrimental impact on her child’s development and caused stress. The Council will apologise and make payments for the lost provision.
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Devon County Council (24 000 237)
Statement Closed after initial enquiries Special educational needs 19-May-2025
Summary: We will not investigate Mrs X’s complaint that the Council has failed to arrange suitable full-time education for her child since 2022. This is because part of her complaint is not separable from her appeal to a tribunal, part of her complaint is made late, and part has not been considered through the Council’s complaints procedure.
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Derbyshire County Council (24 008 737)
Statement Upheld Special educational needs 19-May-2025
Summary: We have found fault with the Council for delays during the annual review of Mrs X’s son’s (Y’s) Education, Health and Care Plan, failing to properly consider its section 19 duty and poor communication with Mrs X and Y’s school. The fault resulted in the delay of Mrs X’s appeal rights, caused Y to miss education and caused avoidable distress for the family. The Council has agreed to apologise and pay Mrs X a symbolic payment in recognition of the injustice caused.