Decision search
Your search has 54735 results
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London Borough of Bromley (25 001 060)
Statement Closed after initial enquiries Other 21-May-2025
Summary: We will not investigate Mr Z’s complaint that his property was damaged due to the action of the Council’s waste contractor. This is because it is reasonable for Mr Z to pursue his compensation claim by taking the Council to court.
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London Borough of Newham (25 001 121)
Statement Closed after initial enquiries Parking and other penalties 21-May-2025
Summary: We cannot investigate this complaint about parking penalty charge notices. The matter has been considered by a tribunal and now is no longer within our remit.
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Transport for London (25 001 636)
Statement Closed after initial enquiries Parking and other penalties 21-May-2025
Summary: We will not investigate this complaint about a penalty charge notice for a moving traffic contravention as it is reasonable to expect Mr X to appeal it to London Tribunals.
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East Suffolk Council (25 001 710)
Statement Closed after initial enquiries Councillor conduct and standards 21-May-2025
Summary: We will not investigate Mr X’s complaint that the Council did not publish a press notification about a report it received regarding councillor allowances in line with the law. This is because there is insufficient evidence of fault.
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London Borough of Havering (25 003 187)
Statement Closed after initial enquiries Parking and other penalties 21-May-2025
Summary: We will not investigate Miss B’s complaint that she was wrongly issued with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Miss B to put in an appeal to London Tribunals.
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Nottinghamshire County Council (24 016 102)
Statement Upheld Special educational needs 21-May-2025
Summary: Mr X complained that the Council failed to ensure his child (Y) received the specialist provision set out in their Education Health and Care (EHC) Plan. The Council failed to ensure Occupational Therapy (OT) was in place from September 2024 to date. This caused Mr X distress, frustration and uncertainty and meant Y’s needs went unmet for longer than necessary. The Council has agreed to make a payment to recognise this.
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Swale Borough Council (24 016 119)
Statement Not upheld Disabled facilities grants 21-May-2025
Summary: Mr X complained that the Council said he does not qualify for a Disabled Facilities Grant. There was no fault on the part of the Council.
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Westminster City Council (24 016 228)
Statement Upheld Homelessness 21-May-2025
Summary: Summary: Ms X complained about the Council’s handling of housing offers made to her, she says the Council issued different contractual agreements. Ms X also says the Council failed to review the suitability of her property. Ms X says this caused her distress and frustration. We have found fault in the Council’s issuing of housing offers and failing to review the suitability of the property offered to Ms X. The Council has agreed to issue Ms X with an apology, pay her a financial payment and complete a suitability review and service improvements.
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St Helens Metropolitan Borough Council (24 016 481)
Statement Not upheld Other 21-May-2025
Summary: Mrs Y complained that the Council unreasonably refused to complete stage two of the children’s statutory complaints procedure. We find no fault in the Council’s actions or decision making.
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Staffordshire County Council (24 016 721)
Statement Not upheld Charging 21-May-2025
Summary: Mrs Y, acting for Mrs X, complained about the outcome of the financial assessment carried out by the Council for Mrs X. She also complained about the Council’s failure to apply for a deprivation of liberty in the community order for Mrs X. Since Mrs Y came to us, the Council has decided to apply for the court order and to disregard Mrs X’s property until the order is issued. We have ended this investigation as there is nothing else we could achieve for Mrs X.