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Hampshire County Council (24 013 435)
Statement Upheld Special educational needs 22-May-2025
Summary: Mrs M complained the Council failed to secure the provision set out in her daughter’s education, health and care plan. The Council was at fault, and it has agreed to offer a financial remedy and formally apologise for this.
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London Borough of Haringey (24 002 112)
Statement Upheld Homelessness 22-May-2025
Summary: Miss B complained that the Council failed to provide suitable accommodation when she was homeless. We find that the Council failed to provide suitable interim accommodation for Miss B, and then failed to properly assess whether the temporary accommodation it subsequently provided was suitable. It also failed to properly respond to Miss B’s emails. The Council’s failings caused Miss B significant distress. The Council has agreed to apologise and make a payment to Miss B. It has also agreed to make service improvements.
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Statement Upheld Special educational needs 22-May-2025
Summary: Ms X complained the Council delayed in completing an Education, Health and Care (EHC) needs assessment for her child, Y, failed to provide an appropriate education for Y between January 2023 and October 2024 and delayed in responding to her complaint. The Council was at fault for delay in completing an EHC needs assessment, failing to consider if it should provide alternative provision for Y and for poor complaint handling. The Council will apologise for the avoidable frustration, delay and uncertainty this caused Ms X and pay her a symbolic amount of £1,100 to recognise the same.
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London Borough of Hackney (24 006 598)
Statement Upheld Assessment and care plan 22-May-2025
Summary: Ms Z, on behalf of her aunt Mrs X, complained the Council delayed completing a social care assessment; failed to consult professionals with relevant information and failed to provide a suitable level of care. The Council delayed in completing the assessment causing uncertainty. A payment to acknowledge this is agreed.
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Newcastle upon Tyne City Council (24 006 622)
Statement Upheld Other 22-May-2025
Summary: Mrs X complained about the way the Council dealt with her son’s care. The Council was at fault for failing to remedy loss of provision and lack of support services, delaying carrying out agreed adaptations to Mrs X’s property and refusing to consider her complaint at stage three of the Children Act complaints procedure. This caused Mrs X distress and uncertainty. The Council should apologise, make a payment, offer additional provision and send us an action plan for service improvements.
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Birmingham City Council (24 008 173)
Statement Closed after initial enquiries Antisocial behaviour 22-May-2025
Summary: We will not investigate this complaint about the Council’s handling of reports of anti-social behaviour made by Mr X about his neighbour. This is because we are unlikely to find evidence of fault, and further investigation would not lead to a different outcome.
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Lancashire County Council (24 011 445)
Statement Not upheld Enforcement 22-May-2025
Summary: Ms X complained the Council did not take action against a neighbouring landowner who breached planning permission. We find no evidence of fault.
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Essex County Council (24 012 534)
Statement Upheld Special educational needs 22-May-2025
Summary: Mrs F complained the Council failed to adhere to the statutory timescales for the Education, Health and Care needs assessment process for her son (X), and it caused delay in arranging alternative provision when he could not attend his school. The Council’s delay to complete the statutory process is a service failure, but we did not find fault in how it handled X’s alternative provision up to November 2024. The Council will apologise and make a symbolic payment to acknowledge the distress its service failure has and continues to cause Mrs F and X.
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City of Wolverhampton Council (24 013 499)
Statement Closed after initial enquiries Safeguarding 22-May-2025
Summary: We will not investigate this complaint about the Council’s handling of safeguarding concerns relating to the complainant’s son. This is because the matters relate to care arrangements decided in ongoing court proceedings, and it would therefore be reasonable for Ms X to raise her concerns in court.
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West Sussex County Council (24 014 306)
Statement Upheld Transport 22-May-2025
Summary: Ms B complained that the Council removed the funding for transporting her daughter, Miss C, to a day centre three times a week. We found the Council applied its transport policy with a blanket approach, without considering Miss C’s individual circumstances. The Council has agreed to fully explain the disability related expenditure process to Ms B, invite her to provide the necessary evidence then carry out a financial assessment taking into account Miss C’s full circumstances.