Decision search
Your search has 54883 results
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Royal Borough of Windsor and Maidenhead Council (24 012 884)
Statement Upheld Other 29-May-2025
Summary: Mr X complained the Council has failed to resolve his concerns about shops leaving refuse collection bins on the public highway and in parking bays. He says the bins often overflow, which attracts fly tipping. We find the Council was at fault for how it handled Mr X’s concerns and for its communication with him. This caused him frustration and upset. The Council has agreed to our recommendations to apologise to Mr X, make a payment to him and complete a detailed review of the issues.
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West Suffolk Council (24 014 465)
Statement Closed after initial enquiries Allocations 29-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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East Sussex County Council (24 014 658)
Statement Upheld Special educational needs 29-May-2025
Summary: Ms X complained the Council failed to provide the Speech and Language Therapy and Occupational Therapy from her child’s Education, Health and Care Plan since September 2023. Ms X also complained the Council failed to provide suitable education for her child while absent from school and declined to complete an early annual review. We found fault with the Council delaying providing some Education, Health and Care Plan provision from June 2024 until November 2024 and Alternative Provision of education in September 2024. The Council agreed to apologise to Ms X and pay her a total of £550 to recognise the distress, frustration and lost opportunity caused. The Council also agreed to put specific missing Education, Health and Care Plans provision in place.
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Hampshire County Council (25 001 990)
Statement Closed after initial enquiries Other 29-May-2025
Summary: We will not investigate this complaint about a social worker’s involvement in a court report. The law prevents us considering such complaints.
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City of Bradford Metropolitan District Council (25 002 303)
Statement Upheld Other 29-May-2025
Summary: We have upheld this complaint because the Council delayed progressing a complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by completing its investigation without further delay. It will also apologise and make a payment to the complainant to remedy the time and trouble they have been to.
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Bury Metropolitan Borough Council (25 003 654)
Statement Closed after initial enquiries Highway repair and maintenance 29-May-2025
Summary: We will not investigate Mr B’s complaint that the Council has refused to move a street name sign which is in the wrong position. This is because there is not enough evidence of fault to justify an investigation.
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Dudley Metropolitan Borough Council (25 004 004)
Statement Closed after initial enquiries Highway repair and maintenance 29-May-2025
Summary: We will not investigate Mrs B’s complaint about the Council failing to repair a road defect outside her home. This is because it is reasonable for Mrs B to pursue this matter at court.
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London Borough of Waltham Forest (24 020 214)
Statement Closed after initial enquiries Allocations 29-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Isle of Wight Council (24 021 852)
Statement Closed after initial enquiries Child protection 29-May-2025
Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s involvement with their child. The law prevents us from investigating anything that is or has been the subject of court proceedings.
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Blackpool Borough Council (24 022 583)
Statement Closed after initial enquiries Private housing 29-May-2025
Summary: We will not investigate this complaint about repair issues at private accommodation as the complaint is made late and there are not good reasons to investigate now.