Decision search
Your search has 54883 results
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London Borough of Brent (25 000 306)
Statement Closed after initial enquiries Parking and other penalties 01-Jun-2025
Summary: We cannot investigate most of Mrs X’s complaint about the Council’s decision to issue her with a Penalty Charge Notice because she appealed to a court. We will not investigate the remainder because there is insufficient evidence of fault.
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East Hertfordshire District Council (25 000 689)
Statement Closed after initial enquiries Enforcement 01-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control or its decision to register the complainant’s property as an Asset of Community Value. This is because the complainant had the right to appeal.
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London Borough of Croydon (25 000 740)
Statement Closed after initial enquiries Special educational needs 01-Jun-2025
Summary: We will not investigate Ms X’s complaint that the Council failed to provide a school place for her child who has an Education Health Care (EHC) Plan. Part of the complaint is late, and it was reasonable for Ms X to appeal to the SEND Tribunal if she disagreed with the content or provision in the EHC Plan.
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Birmingham City Council (25 000 770)
Statement Closed after initial enquiries Parking and other penalties 01-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. This is because Mr X has used his right of appeal to the Traffic Penalty Tribunal.
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Transport for London (25 000 956)
Statement Closed after initial enquiries Parking and other penalties 01-Jun-2025
Summary: We will not investigate this complaint about Transport for London’s handling of Mr X’s correspondence about a penalty charge notice. This is because it would have been reasonable for Mr X to appeal to London Tribunals. Any injustice resulting from Transport for London’s delay is also not significant enough to warrant investigation.
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Essex County Council (25 001 054)
Statement Upheld Special educational needs 01-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (25 001 062)
Statement Upheld Special educational needs 01-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Staffordshire County Council (23 017 647)
Statement Upheld Street furniture and lighting 01-Jun-2025
Summary: Mr X complained the Council failed to repair damaged or missing pavement safety tactiles which have caused a potential danger to visually impaired people. Mr X also complained the Council’s approach to completing road repairs indirectly discriminated against visually impaired people. We found fault with the Council for failing to consider the full powers at its disposal to repair defects caused by utility companies and for failing to encourage utility companies to install utility covers with inlays for safety tactiles. The Council agreed to remind staff about the powers at its disposal and reviews its processes about encouraging utility providers. The Council also agreed to review the implementation of some of the tactiles installed on Derby Street for compliance with government guidance and in consideration of its Public Sector Equality Duty. We did not find fault with the Council’s general approach to highway repairs and did not find evidence of indirect discrimination towards visually impaired people.
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Wigan Metropolitan Borough Council (23 018 495)
Statement Upheld Alternative provision 01-Jun-2025
Summary: Mrs X complained that the Council failed to provide alternative education when her child was unable to attend school for medical reasons. We find fault causing a loss of education and avoidable distress and frustration. The Council had already made a symbolic payment to Mrs X for the injustice and had introduced some service improvements. We recommended further improvements to the Council’s school attendance policy which it has accepted. We have therefore completed our investigation and are closing the complaint.
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Gloucestershire County Council (23 020 838)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Mrs X complained about how the Council dealt with her daughter, Y’s, education and special educational needs. Mrs X said this distressed her, impacted her financially and Y missed education and plan provision. There was fault in the way the Council delayed issuing the Education, Health and Care Plan and did not ensure Y received education and plan provision. This fault frustrated Mrs X’s right of appeal and Y missed education and provision. The Council has agreed to apologise and make a financial payment.