Decision search
Your search has 51938 results
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London Borough of Merton (24 019 971)
Statement Closed after initial enquiries Allocations 01-May-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to consider the medical evidence she provided in January 2023. This is because the complaint is late and there are not good reasons to exercise discretion to consider the late complaint. In addition, the likely fault did not cause any injustice.
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Birmingham City Council (24 020 042)
Statement Closed after initial enquiries Other 01-May-2025
Summary: We will not investigate Mr X’s complaint about the Council not supporting him to move to another area as the complaint is late.
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Westminster City Council (24 020 070)
Statement Closed after initial enquiries Allocations 01-May-2025
Summary: We will not investigate this complaint about the Council’s refusal to accept Ms X onto its housing register. This is because there is not enough evidence of fault.
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London Borough of Wandsworth (24 020 175)
Statement Closed after initial enquiries Other 01-May-2025
Summary: We will not investigate this complaint about Council’s failure to investigate Mrs X’s complaints about boundary problems with her neighbour since the Council approved a new development in 2020. The problems are not within the Council’s remit as planning authority to resolve and she would need to seek a remedy by civil action in the courts.
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North Yorkshire Council (24 020 545)
Statement Closed after initial enquiries Noise 01-May-2025
Summary: We will not investigate this complaint about Council’s investigation of a noise nuisance complaint. There is not enough evidence of fault to justify our involvement.
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Avery Homes WSM Limited (24 020 610)
Statement Closed after initial enquiries Residential care 01-May-2025
Summary: We will not investigate Mrs X’s complaint about the standard of care provided to her mother by the Care Provider. The Care Provider has investigated Mrs X’s concerns, upheld parts of her complaint, apologised and taken action to improve. We could not add anything to the Care Provider’s response or achieve the outcome Mrs X wants.
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London Borough of Bexley (24 020 620)
Statement Closed after initial enquiries Child protection 01-May-2025
Summary: We will not investigate this complaint about how the Council dealt with Miss X’s complaints. The substantive matters in the complaints are closely linked to matters concerning the care of children which are or have recently been subject to court action. We are legally prevented from investigating these matters.
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Stratford-on-Avon District Council (24 020 695)
Statement Closed after initial enquiries Other 01-May-2025
Summary: We will not investigate this complaint about the conduct of an officer. The Council has acknowledged the Officer’s behaviour fell short of that expected. It has apologised and arranged for further training. We cannot achieve the outcome the complainant is seeking. And we do not consider an investigation will lead to a different outcome.
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Devon County Council (24 020 858)
Statement Closed after initial enquiries Child protection 01-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving his children. We could not add to the Council’s investigation and responses under all three stages of the statutory complaints process. We also cannot achieve the outcome Mr X wants.
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Liverpool City Council (24 003 213)
Statement Upheld Special educational needs 01-May-2025
Summary: Miss B complained about the Council’s handling of her daughter’s Education, Health and Care Plan. We have found the Council at fault for a delay in completing the annual review held in May 2023 and its failure to consider a request for a personal budget in this time. These faults have caused Miss B distress and uncertainty. The Council has agreed to apologise and make symbolic payments to Miss B and issue a reminder to its staff to ensure they are aware of the Council duty to respond to personal budget requests.