Decision search
Your search has 54634 results
-
Gloucestershire County Council (23 020 838)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Mrs X complained about how the Council dealt with her daughter, Y’s, education and special educational needs. Mrs X said this distressed her, impacted her financially and Y missed education and plan provision. There was fault in the way the Council delayed issuing the Education, Health and Care Plan and did not ensure Y received education and plan provision. This fault frustrated Mrs X’s right of appeal and Y missed education and provision. The Council has agreed to apologise and make a financial payment.
-
Statement Upheld Special educational needs 01-Jun-2025
Summary: Mr and Mrs X complained about the way the Council dealt with their child, P’s education and special educational needs provision. We have found fault by the Council, causing injustice, in failing to provide P with a suitable education and with its complaint handling. The Council has agreed to remedy this injustice by: apologising; making payments to reflect the distress caused to Mr and Mrs X and the impact of the missed education on P.
-
Suffolk County Council (24 008 195)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Mrs X complained about how the Council handled her son’s Education, Health and Care Plan process. We have found fault with the Council for failing to meet statutory timescales which delayed Mrs X’s right of appeal and caused Mrs X and her son distress and uncertainty. The Council has agreed to remedy this injustice.
-
Kent County Council (24 009 455)
Statement Upheld Charging 01-Jun-2025
Summary: Mr X complained about an invoice which incorrectly backdated charges for his stepfather’s stay at a care home and delay in the Council’s complaint process. We have found delay and poor communication causing distress but consider the Council’s proposed action of an apology, symbolic payment and liaison with the care home to obtain a refund of fees provides a suitable remedy.
-
Birmingham City Council (24 021 208)
Statement Closed after initial enquiries School transport 30-May-2025
Summary: We will not investigate this complaint that the Council was at fault in refusing the complainant’s application and appeal for school transport for his son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
-
Manchester City Council (24 022 177)
Statement Closed after initial enquiries School transport 30-May-2025
Summary: We will not investigate this complaint that the Council made a flawed decision to refuse the complainant’s application and appeal for school transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
-
Royal Borough of Kensington & Chelsea (24 010 307)
Statement Upheld Homelessness 29-May-2025
Summary: Ms C complained of behalf of Ms B that complained that the Council had delayed excessively in dealing with her homeless application and providing her with suitable accommodation. We found the Council delayed for at least 15 months in accepting the main housing duty towards Ms B and considering the suitability of her interim accommodation. It also took nine months to respond to her stage two complaint. This caused Ms B to live in unsuitable accommodation for at least a year longer than necessary. The Council has agreed to apologise to Ms B and make a symbolic payment of £1800 in addition to the £300 already offered.
-
Statement Upheld Homelessness 29-May-2025
Summary: Mr X complained about a lack of support from the Council when he told it his landlord was evicting him. We have found fault by the Council because it did not complete the actions set out in Mr X’s Personalised Housing Plan, did not offer him interim accommodation while it made enquiries into his case and took too long to accept the Relief Duty to him. The Council agreed to apologise and make Mr X a payment in recognition of the injustice caused to him.
-
Wiltshire Council (24 010 588)
Statement Upheld Assessment and care plan 29-May-2025
Summary: Miss Y complains on behalf of her adult daughter, Miss W, about the Council’s decision not to provide direct payments to fund a Personal Assistant. There is some procedural fault in the Council’s support planning because Miss W’s support plan does not show how all her eligible needs will be met. The Council has agreed to apologise and review Miss W’s support plan.
-
South Gloucestershire Council (24 010 764)
Statement Upheld Special educational needs 29-May-2025
Summary: Miss B complained that the Council had failed to find a suitable educational placement for her daughter C or provide her with a suitable full-time education since May 2023. We found some fault causing injustice to Miss B and C. The Council has agreed to apologise to them both, make symbolic payments totalling £800 and improve its procedures for the future.