Decision search
Your search has 54634 results
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East London NHS Foundation Trust (24 019 183c)
Statement Closed after initial enquiries Mental health services 02-Jun-2025
Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.
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Stockport Metropolitan Borough Council (24 002 642)
Statement Closed after initial enquiries Looked after children 02-Jun-2025
Summary: We will not investigate this complaint the Council did not send an apology as agreed. The Council has said it will send the apology. Further investigation would not lead to a different outcome.
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Devon County Council (24 006 199)
Statement Upheld Special educational needs 02-Jun-2025
Summary: Ms X complains the Council has failed to provide any provision detailed in Section F of her son Y’s Education, Health and Care Plan, and has missed three opportunities to book his GCSE exams. We find fault with the Council for failing to provide the provision and have recommended a payment for the frustration and distress caused to Ms X and Y.
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Derbyshire County Council (24 012 100)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Ms X complained the Council delayed issuing her child, C, with a final Education, Health and Care Plan and has not provided them with suitable education. The Council is at fault. This has caused distress to Ms X and family and missed education for C. I have recommended remedies.
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London Borough of Redbridge (24 012 196)
Statement Upheld Assessment and care plan 01-Jun-2025
Summary: The Council overcharged Mrs Y for the care and support it provided to meet her needs and failed to explain how the charges were calculated. It also delayed responding to the complaint Mr X made on her behalf and the complaint response was inadequate. The Council has agreed to apologise to Mr X and Mrs Y and make a payment to acknowledge the uncertainty and frustration they were caused. It has also agreed to revise the invoices and provide training or guidance to staff about responding appropriately to complaints.
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London Borough of Ealing (24 012 421)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Ms D complained the Council has failed to put provision in her daughter’s Education, Health and Education Plan in place. We found the Council is at fault. The Council has apologised and made a symbolic payment in recognition of the injustice caused. We do not consider any further remedy is due.
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Solihull Metropolitan Borough Council (24 012 447)
Statement Upheld Homelessness 01-Jun-2025
Summary: Mr X complained about the Council’s failure to offer support with his homelessness since 2021. We found the Council to be at fault because it failed to carry out enquiries about his homelessness in 2024. This caused Mr X frustration, time and trouble. In response to his complaint, the Council apologised, made a payment to Mr X and made service improvements. This is an appropriate remedy, and we do not recommend anything further. We did not investigate what happened between 2021 and 2023 because this part of Mr X’s complaint was late.
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Wirral Metropolitan Borough Council (24 012 706)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Mrs B complained the Council delayed carrying out an education, health and care (EHC) needs assessment and in issuing an EHC Plan and failed to put in place education for her son. The Council delayed carrying out the assessment and in issuing the final EHC plan. There is no fault in those parts of the complaint the Ombudsman can investigate about education provision. An apology and payment to Mrs B is satisfactory remedy for her delayed appeal right and distress.
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London Borough of Lewisham (24 014 263)
Statement Not upheld Homelessness 01-Jun-2025
Summary: There was no fault in the Council’s decision the complainant has accrued rent arrears for a temporary accommodation property. We have therefore completed our investigation.
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North Northamptonshire Council (24 015 239)
Statement Upheld School admissions 01-Jun-2025
Summary: We will not investigate Miss X’s complaint about delays in offering a school place as the Council has agreed to a proportionate way to resolve the complaint.