Decision search
Your search has 54634 results
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Liverpool City Council (24 018 908)
Statement Closed after initial enquiries Domiciliary care 10-Jun-2025
Summary: We will not investigate Ms X’s complaint about her treatment by the Council and its care provider. This is mainly because there is not enough evidence of fault. We will not investigate the care provided for Ms X’s relative because Ms X is not a suitable representative.
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Cheshire East Council (24 019 921)
Statement Closed after initial enquiries Refuse and recycling 10-Jun-2025
Summary: We will not investigate this complaint about missed garden waste collections. This is because there is insufficient evidence that the issue has caused the complainant a significant enough injustice to warrant an investigation.
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West Midlands Fire Service (24 020 716)
Statement Closed after initial enquiries Health and safety 10-Jun-2025
Summary: We will not investigate this complaint the Fire Service has not taken enforcement action against a community venue. There is not enough evidence of fault to justify our involvement.
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Knowsley Metropolitan Borough Council (24 021 102)
Statement Closed after initial enquiries Other 10-Jun-2025
Summary: We will not investigate this complaint the Council wrongly shared personal information. The Information Commissioner’s Office is best placed to consider complaints about how organisations use personal information.
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West Northamptonshire Council (24 021 891)
Statement Closed after initial enquiries Council tax 10-Jun-2025
Summary: We cannot investigate this complaint about the Council charging for recovery action in the court for council tax arrears. We have no jurisdiction to investigate matters which have been subject to court proceedings.
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Barnsley Metropolitan Borough Council (24 021 976)
Statement Closed after initial enquiries Safeguarding 10-Jun-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a safeguarding investigation. This is because there is not enough evidence of fault, and we could not add to the investigation carried out by the Council.
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Solihull Metropolitan Borough Council (25 000 871)
Statement Closed after initial enquiries Council tax 10-Jun-2025
Summary: We will not investigate Miss X’s complaint about council tax liability and related issues. This is because she had the right to appeal to the Valuation Tribunal, and it is reasonable to expect her to have used it.
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Understanding Care (Coventry) Limited (24 010 543)
Statement Upheld Domiciliary care 10-Jun-2025
Summary: Ms A complains that the care provider did not provide a good standard of care for her father Mr X, failed to adhere to its pet policy, charged for two care-workers when only one was needed, and failed to keep proper records. There was fault in the actions of the care provider which led to poor care and distress for Mr X. The care provider has waived some fees, reviewed staff training and apologised for its shortcomings. The care provider has also now reimbursed the cost of rehoming Mr X’s dog to remedy the injustice caused.
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Holy Cross Catholic High School (25 004 030)
Statement Closed after initial enquiries School admissions 10-Jun-2025
Summary: We will not investigate Mr X’s complaint about a school admissions appeal panel refusing his appeal. It is unlikely we would find fault which caused Mr X to lose out on a school place.
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North Northamptonshire Council (25 004 753)
Statement Closed after initial enquiries Highway repair and maintenance 10-Jun-2025
Summary: We will not investigate Mr B’s complaint that his vehicle was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.