Decision search
Your search has 54634 results
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London Borough of Croydon (24 011 655)
Statement Upheld Direct payments 11-Jun-2025
Summary: Ms C complains about the Council’s decision to reduce her sister’s direct payment. I have found no procedural fault in the way the Council has reached its decision. It is however at fault for failing to address all Ms C’s complaints. To remedy the complaint the Council has agreed to apologise to Ms C and make service improvements.
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Stroud District Council (24 012 234)
Statement Upheld Enforcement 11-Jun-2025
Summary: Mr X and others complained the Council failed to properly investigate breaches of planning rules near their homes. There was fault, including delays and poor communication, with how the Council carried out its planning enforcement investigation from early 2023. This caused avoidable frustration, inconvenient and distress to Mr X and other nearby residents. The Council agreed to apologise to those affected, update them on the recent action it has taken and make a plan for future updates. It also agreed to issue reminders to its staff and develop a plan to address its backlog of investigations.
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London Borough of Waltham Forest (24 012 819)
Statement Upheld Homelessness 11-Jun-2025
Summary: The Council was at fault when it failed to clearly inform Miss X about the conditions around payments from its homelessness prevention fund and delayed making a decision on her application for a reimbursement of costs she paid. The Council offered Miss X a symbolic payment to recognise the distress, frustration and uncertainty the matter caused her however, it failed to make this payment. The Council will apologise to Miss X, decide whether it will reimburse Miss X and pay her the symbolic payment it had offered to her. The Council revised its policy to make it clearer.
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Norfolk County Council (24 014 134)
Statement Upheld Special educational needs 11-Jun-2025
Summary: Miss B complained the Council failed to comply with a tribunal order to name a specialist placement in section I of her child, X’s, Education, Health and Care Plan. Miss B says her mental health has been impacted, causing mental and physical exhaustion. Miss B also says her son is experiencing burnout which has heightened due to his needs not being met. We have found the Council at fault for failing to consider its section 42 duty. This has caused X to miss out on education and support. The Council has agreed to apologise, consider providing catch-up provision, make a symbolic payment and review its process for securing alternative provision.
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Statement Upheld Alternative provision 11-Jun-2025
Summary: Mrs X complains the Council has not dealt with her daughter Y’s education properly and she has missed educational opportunity. The Council delayed considering whether it should make alternative education provision for Y. Y suffered delay and the loss of educational opportunity. The Council should apologise and pay Mrs X £1500.
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Surrey County Council (24 015 469)
Statement Upheld Special educational needs 11-Jun-2025
Summary: Mr X complained that the Council unfairly restricted communication with him. The Council accepts it did not follow the correct process when it did this. We found the Council at fault. The Council has apologised and lifted the restrictions in response to Mr X's complaint. It has also agreed to carry out some service improvements.
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Birmingham City Council (24 016 565)
Statement Upheld Allocations 11-Jun-2025
Summary: Miss X complained that the Council kept closing Mr B’s housing applications. We find that the Council closed Mr B’s applications without allowing him to explain why he could not provide the documents it was requesting to support his application. Then, after it was aware of his circumstances, it again requested evidence he was unable to provide. These failings caused Miss X and Mr B frustration. However, there was no fault in the way the Council decided that Mr B did not qualify to join the Council’s housing register. The Council has agreed to apologise to Mr B and Miss X and to make service improvements.
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Statement Closed after initial enquiries Homelessness 11-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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London Borough of Wandsworth (24 017 501)
Statement Closed after initial enquiries Special educational needs 11-Jun-2025
Summary: We found Mr Y’s complaint about the Council failing to pay the independent school where he works a fee increase for two children with Education, Health and Care plans, was not within our jurisdiction. This was because the school could seek a legal remedy through the courts.
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Hertfordshire County Council (24 018 312)
Statement Closed after initial enquiries Safeguarding 11-Jun-2025
Summary: We will not investigate Mr and Mrs X’s complaint about adult safeguarding involving their son, Mr Y. We could not add to the investigations and responses the Council has already provided. We also cannot achieve the outcome Mr and Mrs X want.