Decision search
Your search has 54634 results
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London Borough of Harrow (25 000 044)
Statement Closed after initial enquiries Other 11-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to act against drivers who throw rubbish from their cars. This is because the complaint is made late, and I see no good reason to consider it now.
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East Sussex County Council (25 000 117)
Statement Closed after initial enquiries Transport 11-Jun-2025
Summary: We will not investigate this complaint about Mr X’s blue badge application. This is because we could not reasonably achieve more through investigation.
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London Borough of Havering (25 000 365)
Statement Closed after initial enquiries Parking and other penalties 11-Jun-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s representations against a penalty charge notice. This is because the Council’s actions did not cause Mr X significant injustice.
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Royal Borough of Kensington & Chelsea (25 000 479)
Statement Closed after initial enquiries Other 11-Jun-2025
Summary: We will not investigate this complaint about the Council’s child protection investigation. The complaint is late and there is no good reason to exercise discretion to investigate it now.
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London Borough of Enfield (25 000 922)
Statement Closed after initial enquiries Parking and other penalties 11-Jun-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice and street signage because there is not enough evidence of fault to justify investigating.
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Bedford Borough Council (25 000 979)
Statement Closed after initial enquiries Councillor conduct and standards 11-Jun-2025
Summary: We will not investigate this complaint about inappropriate use of the electoral register as this does not cause the complainant a significant personal injustice. Additionally, we cannot investigate the actions of parish councils and complaints about data handling are best dealt with by the Information Commissioner's Office.
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Northumberland County Council (24 010 015)
Statement Not upheld Disabled facilities grants 11-Jun-2025
Summary: Mr X complained the Council failed to properly assess his needs in relation to adapting his home under a Disabled Facilities Grant (DFG). The Council was not at fault.
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North East Lincolnshire Council (24 010 073)
Statement Upheld Assessment and care plan 11-Jun-2025
Summary: Mr X complained Care Plus Group Ltd, acting on behalf of the Council, unsafely discharged his late father Mr Y from residential respite care to his home without proper assessments and care planning. There was fault in the assessment and care planning process, which caused distress to Mr Y and Mr X. The Council agreed to apologise and pay a financial remedy to Mr X. It will also work with Care Plus Group Ltd to produce an action plan of changes to policies, processes, and staff training, to address the faults identified.
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Birmingham City Council (24 010 085)
Statement Upheld Special educational needs 11-Jun-2025
Summary: Mr X complained about the Council’s handling of his son, Y’s Education, Health and Care (EHC) Plan and annual reviews between 2023 and 2024. The Council was at fault. It failed to process an early annual review and then delayed issuing an amended Plan following a subsequent review. It also failed to provide sufficient oversight and delayed providing additional funding to the school after Mr X raised concerns about Y’s provision. There was also evidence of poor communication throughout. The Council agreed to make payments to Mr X to acknowledge the injustice caused to him and to recognise the impact it had on Y’s education.
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West Northamptonshire Council (24 011 390)
Statement Upheld Special educational needs 11-Jun-2025
Summary: Mrs X complains the Council has not dealt properly with her daughter Y’s Special Educational Needs (SEN) and has suffered distress and loss of educational opportunity. The Council is at fault because it delayed issuing Y’s Education, Health and Care (EHC) Plan and it did not ensure all Y’s SEN provision was made. Mrs X suffered avoidable distress and Y missed SEN provision. The Council should apologise to Mrs X and Y and pay Mrs X £3,000.