Decision search
Your search has 53111 results
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Luton Borough Council (25 008 102)
Statement Closed after initial enquiries Other 22-Jul-2025
Summary: We cannot investigate Miss B’s complaint that after renovating a property, Council contractors left building materials which were later used to damage her vehicle. This is because we cannot investigate complaints about the management of social housing by a council as a social landlord.
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Statement Upheld Special educational needs 22-Jul-2025
Summary: Mrs X complained about the Council’s handling of her child’s Education Health and Care Plan. She says this caused her child to miss out on education and impacted their emotional wellbeing. The Ombudsman finds the Council at fault which caused injustice. The Council will apologise and make a payment to Miss X.
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Gloucestershire County Council (24 011 795)
Statement Upheld Assessment and care plan 21-Jul-2025
Summary: Mr X and Ms Y complained the Council incurred delays in carrying out a care needs assessment for Mr X and in finding him suitable accommodation. They also complained the Council delayed pursuing a possible placement at a preferred setting. Mr X and Ms Y say the Council’s actions caused avoidable distress and frustration. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy to Mr X and Ms Y.
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London Borough of Lewisham (24 011 814)
Statement Closed after initial enquiries Homelessness 21-Jul-2025
Summary: We will not investigate this complaint about the Council’s provision of interim accommodation under its homelessness Relief duty. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Newham (24 012 696)
Statement Not upheld Council tax 21-Jul-2025
Summary: Ms X complained the Council cancelled her direct debit and council tax account after acting on fraudulent information. This caused a large amount of arrears to build. We did not find the Council at fault.
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Welwyn Hatfield Borough Council (24 012 979)
Statement Upheld Other 21-Jul-2025
Summary: Mr X complained the Council failed to meet its legal duty to ensure, as far as practicable, its land was free from rats and mice. We found the Council at fault. The Council has agreed to apologise to Mr X and take further action.
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Wigan Metropolitan Borough Council (24 013 641)
Statement Upheld Noise 21-Jul-2025
Summary: Mr X complained about the Council’s investigation of his complaint about noise from a food and music venue. There was no fault in the Council’s investigation of the complaint. The remedy offered by the Council during its complaints procedure for the delay in responding to the official complaint remedied the injustice.
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Environment Agency (24 013 731)
Statement Not upheld Other 21-Jul-2025
Summary: Mr B complained the Environment Agency failed to maintain an existing flood protection scheme and failed to act to correct known weaknesses in the scheme. Mr B says as a result he has experienced flooding in his property. There is no evidence of fault in the maintenance of the existing scheme or in the Authority’s actions to improve protection.
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North Yorkshire Council (24 014 180)
Statement Upheld Allocations 21-Jul-2025
Summary: Ms X complained about the priority the Council gave her on its social housing register. There was fault at some stages of the decision-making process, but this did not affect the final outcome or cause Ms X any injustice. The Council should issue reminders to relevant staff and review how it identifies and manages possible conflicts of interest, to prevent similar fault in future.
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London Borough of Newham (24 014 277)
Statement Upheld Assessment and care plan 21-Jul-2025
Summary: Mr X complained the Council delayed dealing with his concerns about the unsuitability of Mr Y’s accommodation and impact onto his mental health causing distress. We have found fault by the Council as it delayed reviewing Mr Y’s care needs and moving him to more suitable accommodation. We have recommended a suitable remedy in this case so have completed our investigation.