Decision search
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London Borough of Hounslow (24 022 722)
Statement Closed after initial enquiries Street furniture and lighting 05-Dec-2025
Summary: We will not investigate Mrs X and Mrs Y’s complaint that the Council failed to properly carry out a full consultation before moving a bus stop. This is because we cannot achieve the outcome the complainants want, and further investigation is unlikely to find evidence of fault by the Council.
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Westmorland and Furness Council (24 022 915)
Statement Closed after initial enquiries Council house sales and leaseholders 05-Dec-2025
Summary: We will not investigate this complaint about information provided by the Council about a house purchase. There is not enough evidence of fault to justify investigating.
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London Borough of Redbridge (25 001 556)
Statement Upheld Parking and other penalties 05-Dec-2025
Summary: Mr X complained about the way the Council decided on his application for a dropped kerb and his review request. There was no fault in the process the Council followed to reach its decisions. The Council was at fault for delays in providing an outcome to Mr X’s review request, but it has already apologised for the injustice caused.
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Surrey County Council (25 003 892)
Statement Closed after initial enquiries Other 05-Dec-2025
Summary: We will not investigate this complaint about a safeguarding review by the Council concerning a case involving the murder of a child widely covered by national media . Mr X has not claimed any relationship to the child involved. The Council’s actions in respect of the child are not likely to have caused him any injustice that would warrant investigation by us.
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London Borough of Hillingdon (25 004 617)
Statement Closed after initial enquiries Homelessness 05-Dec-2025
Summary: We will not investigate this complaint about the Council’s provision of suitable temporary accommodation since 2022 and its assessment of a housing application. It was reasonable for Miss X to ask for a review of suitability of her accommodation and there is insufficient evidence of any significant injustice in her housing application assessment which would warrant an investigation.
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Halton Borough Council (25 005 264)
Statement Not upheld School transport 05-Dec-2025
Summary: On behalf of Mrs B, Mrs X complained the Council incorrectly determined Mrs B’s child was not eligible for home to school transport. We have discontinued our investigation as Mrs B has moved out of the area and is no longer in contact with Mrs X or the Council, therefore there is no worthwhile outcome we can achieve for Mrs B.
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London Borough of Hillingdon (25 005 624)
Statement Closed after initial enquiries Safeguarding 05-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council failing to safeguard his aunt, Miss Y. This is because it is late and there are no good reasons why Mr X did not complain sooner.
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Leicestershire County Council (25 005 913)
Statement Closed after initial enquiries Residential care 05-Dec-2025
Summary: We will not investigate Miss X’s complaint about her mother’s care and treatment during September and October 2022. This is because a significant amount of time has passed since the events Miss X is complaining about occurred and it would have been reasonable for Miss X to complain to us sooner.
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Charnwood Oaks Care Home (25 005 913a)
Statement Closed after initial enquiries Community hospital services 05-Dec-2025
Summary: We will not investigate Miss X’s complaint about her mother’s care and treatment during September and October 2022. This is because a significant amount of time has passed since the events Miss X is complaining about occurred and it would have been reasonable for Miss X to complain to us sooner.
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University Hospitals of Leicester NHS Trust (25 005 913b)
Statement Closed after initial enquiries Hospital acute services 05-Dec-2025
Summary: We will not investigate Miss X’s complaint about her mother’s care and treatment during September and October 2022. This is because a significant amount of time has passed since the events Miss X is complaining about occurred and it would have been reasonable for Miss X to complain to us sooner.