Decision search
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Wiltshire Council (25 006 649)
Statement Closed after initial enquiries Special educational needs 17-Oct-2025
Summary: We will not investigate this complaint that the Council failed to make educational provision for the complainant’s child while she was unable to attend school. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
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Liverpool City Council (24 019 799)
Statement Upheld Alternative provision 16-Oct-2025
Summary: The Council failed to implement alternative educational provision for Mr X’s child, Y after they stopped attending school. This was fault which caused Y to miss out on education. The Council has apologised and offered Mr X £7200 to remedy the injustice caused. We are satisfied with the Council’s actions. The Council was also at fault for its delayed complaint responses. It has agreed to apologise and pay Mr X £100 to remedy the injustice caused by this.
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London Borough of Croydon (24 020 526)
Statement Closed after initial enquiries Other 16-Oct-2025
Summary: We will not investigate Miss X’s complaint about children services’ actions as we are unlikely to add to the Council’s reply to her complaint.
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London Borough of Haringey (24 021 154)
Statement Upheld Special educational needs 16-Oct-2025
Summary: We upheld a complaint from Ms B that the Council failed to make suitable education provision for her son who has special educational needs. As a result, he experienced a loss of provision and Ms B suffered distress. The Council accepted these findings and agreed actions to remedy these injustices. It also agreed to make a service improvement to prevent a repeat of some of the fault found in this case.
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Worcestershire County Council (24 021 652)
Statement Upheld Alternative provision 16-Oct-2025
Summary: Mrs C complained the Council failed to provide education for her son, who has special educational needs, following his exclusion from school. We upheld the complaint finding for more than four months the Council made either no education provision, or inadequate provision for Mrs C’s son. This loss of provision was an injustice. The Council proposed action it would take to remedy the complaint, set out at the end of this statement. We agreed this would provide a fair outcome to the complaint and so completed our investigation.
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Bury Metropolitan Borough Council (24 021 752)
Statement Upheld Special educational needs 16-Oct-2025
Summary: Miss X complained about a failure to put alternative provision in place for her child, Y, between 2024 and 2025, delayed annual reviews and a failure to update Y’s Education, Health and Care (EHC) Plan. The Council failed to provide adequate oversight of Y’s provision between January and July 2024 and then failed to put any education in place for Y between September 2024 and January 2025 when they were not on roll at any school. It also delayed amending Y’s EHC Plan by five months following an annual review. The Council agreed to apologise and make payments to acknowledge the injustice this caused. It also agreed to provide us with updates of action it is taking to improve services under its SEND improvement plan.
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London Borough of Islington (24 021 764)
Statement Upheld Assessment and care plan 16-Oct-2025
Summary: Ms X complained on behalf of Ms Y and Mr Z about the Council’s handling of a reassessment of Ms Y’s care needs. We find no fault in the Council’s decision not to fund 24-hour care. However, we find fault in the significant delays in completing the reassessment and in providing assistive technology. As a result, Mr Z had to continue caring for Ms Y longer than he wished, causing him avoidable distress, uncertainty, and risk of harm. The Council has agreed to apologise, make a payment to Ms Y and Mr Z, arrange for the outstanding assistive technology to be installed, and assign a named social worker to oversee future care planning.
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Worcestershire County Council (24 023 151)
Statement Not upheld Commercial and contracts 16-Oct-2025
Summary: Mr X complained of a contractual dispute between his care company and the Council. Mr X also complained the Council failed to safeguard, communicate and complete care reviews for service users. I have ended this investigation as the courts are best placed to consider contractual matters. The remaining part of the complaint has not caused Mr X a significant personal injustice.
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Portsmouth City Council (24 023 164)
Statement Upheld Homelessness 16-Oct-2025
Summary: Mr K complains the Council kept him and his family in unsuitable temporary accommodation for too long, after his landlord sought to evict them. We uphold the complaint and find Mr K and his family remained in unsuitable accommodation for longer than they should have. The Council has agreed to our recommendations.
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Cheshire East Council (25 000 199)
Statement Closed after initial enquiries Special educational needs 16-Oct-2025
Summary: We cannot investigate Miss X’s complaint about the Council’s failure to secure the provision in her child, Y’s, Education, Health and Care (EHC) Plan or provide Y with a suitable alternative education. Miss X appealed to the SEND Tribunal. We cannot investigate any matter which was part of, was connected to, or could have been part of, the appeal to the Tribunal.