Decision search
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Crawley Borough Council (25 003 581)
Statement Closed after initial enquiries Antisocial behaviour 05-Aug-2025
Summary: We will not investigate this complaint the Council taking insufficient enforcement action against her neighbour’s anti-social behaviour. This is because we are unlikely to find evidence of fault.
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Woking Borough Council (25 003 788)
Statement Closed after initial enquiries Other 05-Aug-2025
Summary: We cannot investigate Mr X’s complaint the Council issued a warning letter about his behaviour. The law says we cannot investigate the actions of the Council when it is acting as a social landlord.
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Mid Sussex District Council (25 003 959)
Statement Closed after initial enquiries Planning applications 05-Aug-2025
Summary: We will not investigate this complaint about delays in determining the complainant’s planning application. It is reasonable to expect the complainant to have used her right of appeal to the Planning Inspector.
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Liverpool City Council (25 003 992)
Statement Closed after initial enquiries Parking and other penalties 05-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s representations against a penalty charge notice. This is because the Council’s actions did not cause Mr X significant injustice which would warrant an investigation.
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Kent County Council (25 004 080)
Statement Closed after initial enquiries School admissions 05-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.
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Sandwell Metropolitan Borough Council (24 010 034)
Statement Closed after initial enquiries Special educational needs 04-Aug-2025
Summary: We will not investigate Mr X’s complaint after a school said it could no longer meet his child’s needs. This is because the complaint is made late. I will not investigate the Council’s decision to name a new school and the provision in place following this decision. This is because it is reasonable for Mr X to have used his right of appeal to a tribunal.
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Shropshire Council (24 011 151)
Statement Not upheld Charging 04-Aug-2025
Summary: Mrs X complained that the Council was unclear about the charges her mother (Mrs A) would pay for her care. The evidence shows the Council was not at fault in the way it charged Mrs A or alerted her to the possible charges.
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Halton Borough Council (24 011 513)
Statement Upheld Drainage 04-Aug-2025
Summary: Mrs X complained the Council failed to carry out drainage works on land near her property and failed to provide updates. The Council has started further drainage works but these have taken longer than the 14 days indicated and are still not complete causing frustrating as Mrs X’s garden is subject to regular flooding making it unusable. There is fault in the Council failing to communicate with Mrs X and provide regular updates as well as failing to provide information about how to make an insurance claim. A remedy including a symbolic payment is agreed.
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Lancashire County Council (24 012 735)
Statement Upheld Special educational needs 04-Aug-2025
Summary: Mrs X complained about delay in the annual review process for her daughter’s Education Health and Care Plan. We found the Council’s delay was fault. The Council agreed to apologise and make a symbolic payment to acknowledge the distress caused to Mrs X and her daughter and the additional frustration caused by the delayed right of appeal.
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Westminster City Council (24 014 031)
Statement Upheld Homelessness 04-Aug-2025
Summary: Ms X complained about the Council’s actions in relation to her homelessness application between 2021 and 2024, and about terminology it used to describe child sexual abuse. The Council delayed making decisions about Ms X’s homeless application and used inappropriate language to describe child sexual abuse which caused Ms X frustration and distress. The Council had already offered Ms X an appropriate remedy for the frustration she was caused. It will apologise to Ms X for the distress caused by the inappropriate language.