Decision search
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East Riding of Yorkshire Council (25 005 737)
Statement Closed after initial enquiries Enforcement 23-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to take enforcement action against a neighbour’s structure which is in breach of planning regulations, and how it replied to his complaint and correspondence. There is not enough evidence of fault in the Council’s enforcement decision‑making process to warrant investigation. We do not investigate council complaint‑handling where we are not investigating the core issue giving rise to the complaint. We also cannot achieve the outcome he seeks.
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Birmingham City Council (25 005 752)
Statement Closed after initial enquiries Parking and other penalties 23-Sep-2025
Summary: We will not investigate this complaint about A Penalty Charge Notice (PCN). The Council has accepted Mr X’s representations and transferred the liability to the hirer of the vehicle. As the issue has been resolved, further investigation would not achieve anything further.
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Birmingham City Council (25 006 413)
Statement Closed after initial enquiries Refuse and recycling 23-Sep-2025
Summary: We cannot investigate Miss X’s complaint about missed bin collections. The reason Miss X’s bin was not collected was because of industrial strike action which affects all or most of the Council’s residents, and the law says we cannot investigate.
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London Borough of Hammersmith & Fulham (25 006 609)
Statement Closed after initial enquiries Planning applications 23-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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Leicestershire County Council (25 006 831)
Statement Upheld Special educational needs 23-Sep-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council apologised and offered a suitable remedy and it is unlikely further investigation would achieve anything more for Mr X.
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Reading Borough Council (25 006 946)
Statement Closed after initial enquiries Child protection 23-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to consider his complaint until ongoing family court proceedings have concluded. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Suffolk County Council (25 012 414)
Statement Closed after initial enquiries Highway repair and maintenance 23-Sep-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which he had reported to the Council. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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London Borough of Croydon (24 019 886)
Statement Upheld Homelessness 22-Sep-2025
Summary: Miss X complained on behalf of Mr Y that the Council failed to assess his homelessness applications or to arrange alternative accommodation. We found the Council delayed in considering Mr Y’s homelessness application, including whether to provide any interim accommodation. The Council has accepted the fault and agreed to pay £3150 to Mr Y for the delays and in recognition of the avoidable stress and uncertainty.
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London Borough of Wandsworth (24 019 903)
Statement Upheld Assessment and care plan 22-Sep-2025
Summary: Mr X complained the Council failed to send him copies of his father’s Care and Support Plan, failed to provide any idea of costs for his care or complete financial assessments. Mr X also complained the care provider only provided single-handed care despite the Council billing for double-handed care. And, Mr X complained about how the Council handled his complaint and application of weekly administration charges to his father’s billing without notice. We found fault with the Council in all aspects of Mr X’s complaint which caused an injustice to Mr X and his father. The Council agreed to our recommendations. This included providing an apology and £1,000 payment to Mr X for the distress, frustration and lost opportunity caused by the Council’s fault and removal of the care arrangement fees up to 27 September 2024. The Council also agreed to provide a breakdown of the billing and a list of care visits completed to Mr X. And, the Council agreed to ensure the information in its policy and on its website was consistent and to remind staff to provide Care and Support Plans to service users, to complete financial assessments in a suitable timescale and to provide early information about the care arrangement fees to service users.
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Royal Borough of Kensington & Chelsea (24 021 263)
Statement Upheld Homelessness 22-Sep-2025
Summary: The Council was at fault for the delay in moving Miss X to suitable temporary accommodation and for poor communication when she moved. It was also at fault for the delay in resolving pest infestation and boiler issues in Miss X’s accommodations. There was no fault in the way the Council dealt with mould in her accommodation. The Council will apologise and make a symbolic payment to Miss X in recognition of the avoidable distress and frustration caused by its faults.