Decision search
Your search has 54634 results
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Central Bedfordshire Council (24 017 351)
Statement Not upheld Direct payments 23-Jun-2025
Summary: Mr X complained the Council has not made statutory redundancy payments to Ms B and Ms C. He says this caused stress and financial strain. The Ombudsman finds no fault with the Council’s decision making.
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Central Bedfordshire Council (24 017 352)
Statement Not upheld Direct payments 23-Jun-2025
Summary: Mr X complained the Council has not made statutory redundancy payments to Ms B and Ms C. He says this caused stress and financial strain. The Ombudsman finds no fault with the Council’s decision making.
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Southend-on-Sea City Council (24 017 502)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Miss X complained the Council delayed completing her child (Y’s) Education, Health and Care (EHC) needs assessment in line with statutory timescales. This in turn caused a delay in issuing the EHC Plan. The Council was at fault. It failed to issue Y’s EHC Plan within the statutory timescales, caused in part by a delay in obtaining Educational Psychologist advice. The Council has agreed to make a payment to recognise the loss of provision and the distress, frustration and uncertainty caused.
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Calderdale Metropolitan Borough Council (24 018 514)
Statement Not upheld Alternative provision 23-Jun-2025
Summary: The Council was not at fault in how it decided it did not owe Ms X’s child, W, the duty to arrange alternative education provision when W stopped attending school. This means it was also not at fault in how it secured the special educational provision in W’s Education, Health and Care Plan. We cannot investigate the other matters Ms X complained about.
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Essex County Council (24 019 084)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mrs X complained the Council did not complete her child’s Education, Health and Care needs assessment within statutory timescales and it refused to reimburse the cost of a private Educational Psychologist report. We found the Council at fault. It will apologise to Mrs X, pay her £500 to recognise the avoidable frustration and uncertainty caused by a delay in completing the needs assessment process and reimburse the cost of the Educational Psychologist report.
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Lancaster City Council (24 019 744)
Statement Closed after initial enquiries Antisocial behaviour 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her complaint about noise nuisance. There is insufficient evidence of fault and it is unlikely an investigation would reach a different outcome.
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Surrey County Council (24 023 254)
Statement Closed after initial enquiries Special educational needs 23-Jun-2025
Summary: We will not investigate Miss X’s complaint about how the Council dealt with matters concerning her child’s education. Miss X has used her right of appeal meaning we are unable to investigate some elements. Other elements are either late, not affected by fault or we could not achieve a different outcome if we were to investigate them.
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London Borough of Haringey (24 023 278)
Statement Closed after initial enquiries Parking and other penalties 23-Jun-2025
Summary: We will not investigate this complaint about a request for changes to parking restrictions within the Council’s controlled parking zone. There is insufficient evidence of fault which would warrant an investigation.
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Ashford Borough Council (24 023 283)
Statement Closed after initial enquiries Parking and other penalties 23-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to approve a disabled parking bay at a neighbouring address to the complainant’s. There is insufficient evidence of injustice arising from any fault by the council to warrant an investigation.
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Southend-on-Sea City Council (24 023 305)
Statement Closed after initial enquiries Parking and other penalties 23-Jun-2025
Summary: We will not investigate this complaint about a dropped kerb opposite the complainant’s home. This is because there is insufficient evidence of fault by the Council.