Decision search
Your search has 54634 results
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Herefordshire Council (25 002 965)
Statement Closed after initial enquiries Refuse and recycling 24-Jun-2025
Summary: We will not investigate this complaint about an incident at the waste and recycling centre. This is because the Council has provided a satisfactory response which we could not add to, and because we cannot achieve the outcome the complainant wants.
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Suffolk County Council (25 003 292)
Statement Closed after initial enquiries Special educational needs 24-Jun-2025
Summary: We cannot investigate Mrs X’s complaint that the Council failed to obtain relevant professional reports as part of an Education, Health and Care needs assessment of her child. This is because Mrs X appealed the content of the Education, Health and Care Plan to the SEND Tribunal, and the law says we cannot investigate.
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North Northamptonshire Council (25 003 397)
Statement Closed after initial enquiries Other 24-Jun-2025
Summary: We will not investigate Ms X’s complaint that the Council shared inaccurate information about her to a credit rating agency. The injustice she describes is not significant enough to justify our involvement.
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Manchester City Council (25 003 604)
Statement Closed after initial enquiries Refuse and recycling 24-Jun-2025
Summary: We will not investigate Miss X’s complaint about damage to her property caused by the Council’s waste collection contractors. This is because it is reasonable for Miss X to submit a claim to the relevant insurers, and ultimately take the matter to court.
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Birmingham City Council (25 003 705)
Statement Closed after initial enquiries Council tax 24-Jun-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Surrey Heath Borough Council (24 021 798)
Statement Closed after initial enquiries Homelessness 23-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair in his rented property or its handling of his homelessness application. There is insufficient evidence of fault to justify our involvement.
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Lancashire County Council (24 004 975)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mr X complained about how the Council reviewed and amended his Education Health and Care Plan. There was fault in how the Council failed to properly review Mr X’s plan between 2018 and 2022 and delayed amending his plan in preparation for his transfer to post-16 education. This caused Mr X to miss out on over a year of education and caused both him and his family members avoidable distress. The Council agreed to apologise, and pay Mr X, his brother and mother financial remedies.
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West Sussex County Council (24 005 674)
Statement Closed after initial enquiries Alternative provision 23-Jun-2025
Summary: We will not investigate this complaint about delay issuing an Education, Health and Care (EHC) Plan because the injustice is not significant enough and there is nothing more we could achieve.
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London Borough of Hillingdon (24 006 264)
Statement Closed after initial enquiries Homelessness 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation. It was reasonable for her to request a review of its suitability and to provide relevant medical evidence to support that request.
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Surrey County Council (24 007 210)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mrs X complained the Council failed to provide her child with a suitable education. The Council was at fault because it failed to arrange alternative education, secure the provision outlined in her education, health and care (EHC) Plan and delayed issuing the final EHC Plan following a review. The faults identified resulted in a loss of education, delayed appeal rights and avoidable distress. The Council has agreed to remedy the injustice caused by providing an apology and a payment for the loss of education, delay and uncertainty.