Decision search
Your search has 54634 results
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Statement Closed after initial enquiries Other 24-Jun-2025
Summary: We will not investigate Mrs X complaint that the Council did not pay her late daughter for the care she provided to a third party for around two and half years. She says the Council has now refused to pay her daughter’s estate the money owed. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Norfolk County Council (24 023 013)
Statement Closed after initial enquiries Assessment and care plan 24-Jun-2025
Summary: We will not investigate this complaint the Council charged Mrs X for her care while it did a financial assessment. This is because there is insufficient evidence of fault.
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Liverpool City Council (24 023 035)
Statement Closed after initial enquiries Parking and other penalties 24-Jun-2025
Summary: We cannot investigate this complaint about the enforcement of a penalty charge for a parking contravention. This is because the complainant has already pursued a court remedy.
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Blackpool Borough Council (24 023 163)
Statement Closed after initial enquiries Child protection 24-Jun-2025
Summary: We cannot investigate this complaint about how a Council has exercised its safeguarding duties. The law says we cannot investigate a complaint about the start of court action or what happened in court.
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London Borough of Lewisham (24 015 996)
Report Upheld Other 24-Jun-2025
Summary: During two earlier investigations, we identified that faults in the way the Council was operating its children’s statutory complaints procedure were potentially causing injustice to others. We opened this new complaint to investigate. We found that complainants have experienced delay, and in some cases, have been denied their right to access the full complaints procedure.
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London Borough of Hackney (25 003 965)
Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Jun-2025
Summary: We will not investigate this complaint about housing benefit as there is a right of appeal to a tribunal.
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Sheffield City Council (25 004 128)
Statement Closed after initial enquiries Other 24-Jun-2025
Summary: We cannot investigate Mr X’s complaint that the Council included his confidential address in a court report. This is because the law says the Ombudsman cannot investigate what happened in court.
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Babergh District Council (25 005 034)
Statement Closed after initial enquiries Councillor conduct and standards 24-Jun-2025
Summary: We cannot investigate this complaint about how the Council handled Ms X’s allegation that a councillor failed to declare a pecuniary interest. This is because we cannot investigate allegations of criminal activities.
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Broxbourne Borough Council (25 005 575)
Statement Closed after initial enquiries Refuse and recycling 24-Jun-2025
Summary: We will not investigate Miss B’s complaint that a Council refuse collector damaged part of her property. This is because it is reasonable for Miss B or the owner of her property to take the Council to court.
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Cherwell District Council (25 001 045)
Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Jun-2025
Summary: We cannot investigate this complaint about a housing benefit overpayment. This is because Mrs X has appealed to the Tribunal.