Decision search
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London Borough of Lambeth (24 011 977)
Statement Upheld Homelessness 01-Jul-2025
Summary: We found fault by the Council on Miss Z’s complaint about it failing to transfer her to alternative accommodation after deciding it was unsuitable in March 2023. The Council failed to move her from the property, show a record of its decision about unsuitability at the time it made it, send her a copy of the decision, or act to address the causes of its concerns while she remained in it. These failures caused avoidable injustice. She remained in an unsuitable property which did not meet their needs. The Council agreed to send her a written apology, pay £4,050 for the time she spent in unsuitable accommodation, pay £150 a month until she is moved, find her alternative accommodation, review what happened, and remind officers of the need to tell tenants about decisions when made.
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Lancashire County Council (24 013 612)
Statement Upheld Special educational needs 01-Jul-2025
Summary: Miss X complains the Council did not deal with her son Y’s education properly, causing loss of education. The Council took too long to issue Y’s Education Health and Care Plan and to provide a school placement. Miss X suffered delay to appeal rights, avoidable distress and Y lost education opportunity and special educational needs provision. The Council should pay Miss X £300 for avoidable distress and £5,500 for loss of education and special educational needs provision.
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Kent County Council (24 014 093)
Statement Upheld Other 01-Jul-2025
Summary: Mrs B complained the Council failed to properly carry out a child and family assessment and provide support about direct payments. She also complained there were failings in the Council’s complaint-handling and how it dealt with her Subject Access Request (SAR). The Council was at fault. There were delays by the Council in its handling of Mrs B’s complaint through the children’s statutory complaint procedure, and it delayed actioning a recommendation following the stage two investigation. Because of this, Mrs B suffered distress and frustration. The Council has agreed to make symbolic payments.
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East Sussex County Council (24 014 321)
Statement Upheld Special educational needs 01-Jul-2025
Summary: Miss X complained the Council failed to provide alternative provision while her daughter was unable to attend school. She also complained the Council failed to arrange transport when a place at a special school was agreed. We found the Council’s failure to provide alternative provision for approximately two and half terms is fault. This fault caused distress and frustration and meant Miss X’s daughter missed out on an education at a significant point in her school career. The Council will apologise and make payemnts to remedy this injustice.
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Royal Borough of Windsor and Maidenhead Council (24 016 907)
Statement Upheld Councillor conduct and standards 01-Jul-2025
Summary: Ms F complained the Council failed to follow the correct process when dealing with her Code of Conduct complaint. I have found some fault by the Council which caused Ms F avoidable uncertainty. The Council has agreed to apologise to Ms F.
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Leicestershire County Council (24 001 324)
Statement Upheld Assessment and care plan 01-Jul-2025
Summary: Mrs X complained the NHS Trust and the Council discharged her father from hospital into an unsuitable care home. We found fault by the NHS Trust, but we could not say this would have led to a different outcome. The NHS Trust has already accepted the fault, but we recommended it apologises to Mrs X for the uncertainty caused. We did not find fault by the Council’s actions, but we did find fault with how it dealt with Mrs X’s complaint. We made recommendations to address this.
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East Sussex County Council (24 017 531)
Statement Upheld Special educational needs 01-Jul-2025
Summary: Miss X complained the Council has failed to provide suitable alternative provision for her son, or the provision specified in Section F of his EHC Plan since September 2023 when his school place broke down. Miss X also complains about delays in the annual review process and in issuing a final EHC Plan. We found the delays in the annual review process were fault. As was the failure to provide appropriate alternative provision and to ensure y received the provision in his EHC Plan. This fault has led to missed education and caused Miss X distress and frustration. The Council will apologise and make payments to remedy this injustice.
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London Borough of Southwark (24 018 588)
Statement Closed after initial enquiries Traffic management 01-Jul-2025
Summary: We will not investigate this complaint about the Council’s provision of parking enforcement for a location near Mr X’s home. There is insufficient evidence of fault by the council which has caused any injustice to Mr X.
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City of Doncaster Council (24 021 691)
Statement Closed after initial enquiries Planning applications 01-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for a site next to the complainant’s home. This is because the complaint is late and we have seen no good reason to exercise discretion and investigate it now.
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Wiltshire Council (24 022 428)
Statement Upheld Assessment and care plan 01-Jul-2025
Summary: We will not investigate Mr X’s complaint the Council has not completed a timely review of his son’s sleeping system. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.