Decision search
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Statement Closed after initial enquiries Allocations 07-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to remove Mr X’s housing register priority banding. This is because there is not enough evidence of fault to warrant our investigation.
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Sheffield City Council (25 000 629)
Statement Closed after initial enquiries Council house sales and leaseholders 07-Jul-2025
Summary: We will not investigate this complaint about delays in purchasing a council home through the right to buy scheme. This is because it is reasonable for Miss X to take court action, and we have no jurisdiction to investigate complaints about social housing tenancies.
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West Sussex County Council (25 000 664)
Statement Closed after initial enquiries Other 07-Jul-2025
Summary: We will not investigate this complaint that the complainant’s home has been damaged by vibrations from Council demolition works at a nearby college site. It is reasonable to expect the complainant to pursue a court remedy instead.
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London Borough of Camden (25 000 837)
Statement Closed after initial enquiries Private housing 07-Jul-2025
Summary: We will not exercise discretion to investigate this complaint about damage to the complainant’s property due to a leak caused from the Council’s property above. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner. We cannot determine claims about damage to property or personal injury. Only insurers or the courts can decide private negligence claims.
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London Borough of Ealing (25 000 839)
Statement Closed after initial enquiries Allocations 07-Jul-2025
Summary: We will not investigate this complaint about the Council’s description of a property made as a final offer to Mrs X. There is insufficient evidence of fault which would warrant an investigation.
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Cheshire East Council (25 000 900)
Statement Closed after initial enquiries Public transport 07-Jul-2025
Summary: We will not investigate this complaint about public transport because there is not enough evidence of fault to justify investigation.
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Huntingdonshire District Council (25 001 256)
Statement Closed after initial enquiries Planning applications 07-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against a breach of planning conditions. The complaint is late and we have seen no reason why the complainant could not have come to us much sooner.
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London Borough of Haringey (24 023 115)
Statement Closed after initial enquiries Parking and other penalties 07-Jul-2025
Summary: We will not investigate Mrs X’s complaint about matters relating to the Council’s care at home parking permits. This is because the matter complained about has not caused Mrs X any significant personal injustice which is serious enough to warrant an investigation.
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Salford City Council (24 023 127)
Statement Closed after initial enquiries Charging 07-Jul-2025
Summary: We will not investigate this complaint about financial assessment for adult social care costs. The Council followed the correct process and asked for information it considered necessary to make its decision. It is unlikely the Ombudsman would find enough evidence of fault, add to the Council's investigation, or achieve a different outcome.
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Suffolk County Council (24 023 399)
Statement Closed after initial enquiries Special educational needs 07-Jul-2025
Summary: We cannot investigate Mrs X’s complaint about the content of her child’s Education, Health and Care Plan. This is because Mrs X appealed to the SEND Tribunal. We will not investigate Mrs X’s complaint about delays in the Education, Health and Care process because the injustice is not significant enough to warrant an investigation. We will not investigate the Council’s poor communication because the Council apologised, and an investigation is unlikely to achieve any additional outcome.