Decision search
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London Borough of Sutton (25 003 911)
Statement Upheld Homelessness 24-Jul-2025
Summary: It came to our attention that the Council’s Removals and Storage procedure did not properly reflect the requirements of the Housing Act 1996. The Council agreed to review and amend the procedure to make sure it does reflect the relevant legislation. It has also agreed to review requests from 10 households which did not receive removal or storage assistance to ensure the correct test was used.
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Worcestershire County Council (25 004 194)
Statement Closed after initial enquiries Traffic management 24-Jul-2025
Summary: We will not investigate this complaint about the Council removing limited term parking bays, because there is insufficient evidence of fault.
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South Cambridgeshire District Council (25 004 552)
Statement Closed after initial enquiries Councillor conduct and standards 24-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of a councillor conduct complaint as there is insufficient evidence of fault or fault causing a significant injustice, to justify our further involvement.
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London Borough of Ealing (25 008 098)
Statement Closed after initial enquiries Parking and other penalties 23-Jul-2025
Summary: We will not investigate Mrs B’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mrs B to put in formal representations, and if needed, appeal to London Tribunals.
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London Borough of Hillingdon (25 008 279)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We cannot investigate Mr B’s complaint about the Council’s refusal of his request for a home loss payment after he was required to leave his property. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.
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Surrey County Council (24 012 883)
Statement Upheld Transport 23-Jul-2025
Summary: Miss D complained the Council stopped the taxi her son used to get to a day centre and said he should use his Motability car instead. We find some fault with how the Council carried out the transition. But we have not found fault with the Council’s decision to change the transport arrangements. The fault we have found will have caused some distress . The Council has agreed to our recommended apology and symbolic payment.
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Southend-on-Sea City Council (24 013 861)
Statement Upheld Special educational needs 23-Jul-2025
Summary: Miss X complained the Council delayed assessing her child’s needs and issuing their education, health and care plan. Miss X said this caused unnecessary and avoidable distress, anxiety and frustration. We find service failure and fault causing injustice. The Council will make a payment to remedy the injustice.
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Russettings Care Limited (24 014 108)
Statement Upheld Residential care 23-Jul-2025
Summary: Ms D complains the Care Provider failed to move her father to a less expensive room, provided substandard accommodation, and did not properly care for him. The Care Provider is at fault for failing to provide satisfactory accommodation, charging for services not provided, losing items and shortfalls in care. This has caused a financial loss to the estate, uncertainty and distress to Ms D. The Care Provider has remedied some faults and following our investigation has agreed to make Ms D a symbolic payment and service improvements.
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Buckinghamshire Council (24 014 329)
Statement Upheld Special educational needs 23-Jul-2025
Summary: Ms C complains the Council delayed in completing an Education, Health and Care (EHC) Plan which resulted in her daughter, B, missing educational support. Ms C also complains the Council has not repaid her for a privately arranged educational psychology report and private tuition costs. The Council has accepted delays in completing an EHC Plan. It has agreed to apologise to Ms C, make a symbolic payment and repay Ms C for tuition costs and the cost of a private educational psychology report.
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Statement Upheld Special educational needs 23-Jul-2025
Summary: Ms X complains the Council failed to check the School was providing section F provisions in her daughters Education Health and Care Plan. She also said the Council did not stick to legal timeframes. The Council is at fault for failing to check the section F provisions were in place. This has caused Ms X’s daughter to miss educational provision and caused Ms X distress, time and trouble. The Council agreed to a package of remedies.