Decision search
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St Albans City Council (24 019 309)
Statement Upheld Other 10-Sep-2025
Summary: Mr B complained that the Council had not followed its own policy when it banned him from trading at one of its markets. We found the Council did not follow its policy on giving warnings, but this did not cause Mr B injustice as he had been allowed to continue trading for a considerable period of time despite repeatedly missing the food hygiene standards. The Council has agreed to improve its procedure for the future.
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Basildon Borough Council (24 020 244)
Statement Not upheld Homelessness 10-Sep-2025
Summary: We have not investigated Mr Z’s complaint about the suitability of the temporary accommodation the Council arranged for Miss X when her family became homeless. That is because Miss X had a right to ask the Council to review its decision that the accommodation was suitable, and it was reasonable for her to have used that right. The Council was not at fault in how it dealt with Mr Z’s complaint about the accommodation.
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London Borough of Havering (24 020 699)
Statement Not upheld Child protection 10-Sep-2025
Summary: Ms X complained about the Council’s children’s social care service. We have discontinued our investigation, because there is no worthwhile outcome we can achieve until Ms X receives the Council’s final response to her complaint.
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Wokingham Borough Council (24 020 909)
Statement Upheld Charging 10-Sep-2025
Summary: Ms A complained about the care provided to her father, and the related costs, which she said were unnecessary. Based on current evidence we consider the Council is at fault for its communication with Ms A. I have recommended it apologise to Ms A. I did not find fault in relation to the care costs complained of.
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Newcastle-under-Lyme Borough Council (25 002 635)
Statement Closed after initial enquiries Allocations 10-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application because there is insufficient evidence of fault to justify our involvement.
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Durham County Council (25 002 953)
Statement Closed after initial enquiries Private housing 10-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of disrepair in her private rented housing because there is insufficient evidence of fault to justify our involvement.
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Devon County Council (24 022 865)
Statement Closed after initial enquiries Special educational needs 10-Sep-2025
Summary: Mrs X complained that the Council has failed to provide an appropriate level of service and failed to abide by statutory timescales in respect of her daughter’s special educational needs. We will not investigate Mrs X’s late complaint about delays in the Education Health and Care Plan needs assessment. Nor will we investigate Mrs X’s complaint about the content of her child’s Education, Health and Care Plan. This is because Mrs X appealed to the Special Educational Needs and Disability (SEND) Tribunal.
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City of Doncaster Council (25 006 174)
Statement Closed after initial enquiries Child protection 10-Sep-2025
Summary: We will not investigate Miss X’s complaint about a social worker not contacting her for over a year about her son who is in the Council’s care. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Forest of Dean District Council (25 006 435)
Statement Closed after initial enquiries Planning applications 10-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of planning matters at a site next to where the complainant lived. This is because: it is reasonable to expect the complainant to have contacted us sooner; there is insufficient evidence of fault; it is reasonable for the complainant to contact the Information Commissioner if he has concerns about date processing; and we cannot achieve some of the outcomes he is seeking.
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London Borough of Wandsworth (25 006 889)
Statement Closed after initial enquiries Trading standards 10-Sep-2025
Summary: We will not investigate this complaint about trading standards because there is not enough evidence of fault to justify investigating.