Decision search
Your search has 57541 results
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London Borough of Bromley (25 030 940)
Statement Closed after initial enquiries Other 18-May-2026
Summary: We will not investigate this complaint about a data protection matter as it is best dealt with by the Information Commissioner’s Office.
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Wiltshire Council (25 030 980)
Statement Closed after initial enquiries Other 18-May-2026
Summary: We will not investigate this complaint about data protection as it is best dealt with by the Information Commissioner’s Office. We will not investigate the Council’s administration of Mr X’s complaint as any injustice arising from this, in isolation, is not sufficient to justify our further involvement.
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London Borough of Bromley (25 031 235)
Statement Closed after initial enquiries Parking and other penalties 18-May-2026
Summary: We will not investigate this complaint about how the Council handled a Penalty Charge Notice appeal. There is not enough evidence of fault by the Council or to show its actions caused Miss X significant injustice.
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Statement Closed after initial enquiries Parking and other penalties 18-May-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking contravention. It would have been reasonable to expect the complainant to have used the statutory representations and appeals procedure.
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Oxfordshire County Council (25 032 065)
Statement Closed after initial enquiries Parking and other penalties 18-May-2026
Summary: We will not investigate this complaint about Penalty Charge Notices for an alleged parking or traffic contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure. It is also reasonable to expect the complainant to apply to the Traffic Enforcement Centre to seek to regain their appeal rights where lost, and then to appeal to a tribunal.
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St Mary's Catholic Primary School, Chesterfield (25 030 585)
Statement Closed after initial enquiries School admissions 18-May-2026
Summary: We will not investigate Miss X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
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Birmingham City Council (25 016 221)
Statement Closed after initial enquiries Council tax 18-May-2026
Summary: We will not investigate Mr X’s complaint about liability for council tax because he has appealed to the Valuation Tribunal. We will not investigate Mr X’s complaint about how the Council’s handling of his council tax account because there is not enough evidence of fault to justify an investigation. We cannot achieve the outcome he is seeking.
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London Borough of Camden (24 019 325)
Statement Upheld Assessment and care plan 17-May-2026
Summary: Miss Y complained on behalf of Miss X that the Council delayed completing a Housing and Health Needs Assessment and failed to address all aspects of her complaint. We do not find fault in the Council’s assessment of Miss X’s housing needs. However, we do find fault in the Council’s complaint handling, specifically a significant delay in issuing its stage two response, which caused Miss Y uncertainty and frustration. The Council has agreed to apologise to Miss Y.
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Transport for London (25 001 692)
Statement Closed after initial enquiries Parking and other penalties 17-May-2026
Summary: We will not investigate Mrs X’s complaint about Penalty Charge Notices. This is because we are unlikely to add to Transport for London’s response or achieve anything more for Mrs X.
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Central Bedfordshire Council (25 002 584)
Statement Upheld Alternative provision 17-May-2026
Summary: We have found fault by the Council in failing to arrange suitable education for Y, failing to secure the provision in her EHC Plan, and in delays in securing a new placement and issuing an amended EHC Plan. These faults caused Y a significant loss of education. The Council has accepted our recommendations.