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  • Birmingham City Council (24 019 551)

    Statement Closed after initial enquiries Parking and other penalties 12-Feb-2025

    Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice because he appealed to the Traffic Penalty Tribunal.

  • Devon County Council (24 006 504)

    Statement Upheld Special educational needs 12-Feb-2025

    Summary: Miss X complained the Council delayed completing her child, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 9 week delay in obtaining Educational Psychologist advice. It then further delayed issuing Y’s final EHC Plan by 25 weeks after it received the EP advice. This caused Miss X distress and delayed Y’s access to the specialist provision and placement specified in the final Plan by around a term. The Council agreed to make payments to Miss X to acknowledge this injustice.

  • London Residential Healthcare Limited (24 013 836)

    Statement Closed after initial enquiries Charging 12-Feb-2025

    Summary: We will not investigate Miss X’s complaint about charges for her mother’s care. The Care Provider has apologised and provided a partial refund. A further investigation by us would not lead to a different outcome.

  • Suffolk County Council (24 013 937)

    Statement Closed after initial enquiries Other 12-Feb-2025

    Summary: We will not investigate Mr X’s complaint about a tree stump. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

  • Lancashire County Council (24 014 123)

    Statement Upheld Special educational needs 12-Feb-2025

    Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care plan process. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the delay.

  • Manchester City Council (24 014 246)

    Statement Upheld Other 12-Feb-2025

    Summary: We have upheld this complaint because the Council failed to treat the complainant’s concerns as a matter for the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by offering to respond under the procedure.

  • Leicester City Council (24 014 308)

    Statement Closed after initial enquiries Charging 12-Feb-2025

    Summary: We will not investigate Ms X’s complaint that the financial assessments completed by the Council failed to account for her daughter’s high support needs. This is because her complaint is late and there are no good reasons to consider the late complaint. In addition, there is insufficient evidence of fault.

  • Leicestershire County Council (24 014 577)

    Statement Upheld Special educational needs 12-Feb-2025

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has offered an appropriate remedy for the injustice caused by the delay.

  • Liverpool City Council (24 014 747)

    Statement Closed after initial enquiries Disabled children 12-Feb-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s refusal of a blue badge for her child. There is not enough evidence of fault by the Council to justify our further involvement.

  • London Borough of Lambeth (24 015 054)

    Statement Closed after initial enquiries Refuse and recycling 12-Feb-2025

    Summary: We will not investigate this complaint about missed bin collections. This is because we could not add to the Council’s investigation or achieve a different outcome.

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