Decision search
Your search has 53111 results
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London Borough of Haringey (23 013 847)
Statement Upheld Direct payments 24-Jul-2025
Summary: Mr X complained the Council stopped his son Mr Y’s direct payment and did not manage the transition from childrens to adult social care adequately. We upheld the complaint. The Council did not deal with the transition in line with the Children Act 1989 or Care Act 2014. This meant Mr Y missed out on care and support to which he had a legal entitlement and Mr X lost out on opportunities to have a regular break from his caring role. Both suffered avoidable distress. The Council will apologise, make payments to reflect the injustice and review its services to ensure transition cases are dealt with in a timely manner.
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Lancashire County Council (24 011 204)
Statement Not upheld Safeguarding 24-Jul-2025
Summary: Miss X complained on behalf of her father (Mr Y) about the Council’s handling of safeguarding concerns that he was vulnerable and at risk of harm and neglect due to alleged poor care he received while in residential care. Based on current information, there is no evidence the Council failed to consider all concerns raised in this respect. In any event, there is no evidence Mr Y suffered an injustice as a direct result of the Council’s safeguarding actions, or any other matter it is responsible for. We also found we do not have jurisdiction to investigate some of the matters which form Miss X’s complaint.
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St Richard's Catholic College, Bexhill-on-Sea (24 021 688)
Statement Upheld School admissions 24-Jul-2025
Summary: The complainant (Miss K) complains the Governors failed to properly consider her appeal against its school’s decision to not admit her son. Miss K complained the appeal process was delayed and failed to properly consider her son’s specific needs. We found the appeal failed to consider, record, and decide issues which are mandated by the School Admission Appeals Code. The appeal was also not heard within the required timeframes. These faults have caused Miss K uncertainty and frustration, and prevented a fair appeal. The Governors have accepted our recommendations in order for it to put right the injustice caused.
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Staffordshire County Council (24 021 778)
Statement Upheld Special educational needs 24-Jul-2025
Summary: Mrs B complained the Council failed to adhere to the statutory timeframe for issuing an amended Education, Health and Care Plan following an annual review. We find the Council at fault for a delay in issuing the final amended Education, Health and Care Plan. This caused distress, frustration and uncertainty to Mrs B and delayed her son, X, starting specialist provision. The Council has agreed to apologise and make a symbolic payment to Mrs B in recognition of the injustice caused.
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Westminster City Council (25 000 180)
Statement Closed after initial enquiries Managing council tenancies 24-Jul-2025
Summary: We cannot investigate this complaint about the Council’s failure to resolve disrepair issues with Miss C’s social housing. We have no power to investigate complaints about the Council acting in its capacity as social landlord. We will not investigate Miss C’s more recent complaint because it is premature.
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Broxtowe Borough Council (25 000 982)
Statement Closed after initial enquiries Other 24-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Derbyshire County Council (25 001 941)
Statement Closed after initial enquiries School transport 24-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to withdraw school transport assistance for Mrs X’s daughter. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Buckinghamshire Council (25 002 031)
Statement Closed after initial enquiries Allocations 24-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is not enough evidence of fault by the Council to justify an investigation.
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London Borough of Hammersmith & Fulham (25 002 460)
Statement Closed after initial enquiries Allocations 24-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing application. She says she has waited over the Council’s published estimated waiting time for a property. This is because there is not enough evidence of fault by the Council to justify an investigation.
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Leeds City Council (25 006 905)
Statement Closed after initial enquiries School admissions 24-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Ms X to lose out on a school place.