Decision search
Your search has 55054 results
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Herefordshire Council (25 007 894)
Statement Closed after initial enquiries Other 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s liability for damage at a property, because Mrs X has an alternative legal remedy. Claims such as these are best resolved by the courts and in any case, we cannot decide on liability, therefore it would be reasonable to expect Mrs X to use this alternative remedy.
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Gloucestershire County Council (25 007 969)
Statement Closed after initial enquiries Other 19-Aug-2025
Summary: We cannot investigate Miss X’s complaint that the Council provided inaccurate information during court proceedings. The law prevents us from investigating what happened in court.
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Coventry City Council (25 008 196)
Statement Closed after initial enquiries Parking and other penalties 19-Aug-2025
Summary: We will not investigate this complaint about some Penalty Charge Notices because the complainant could have appealed to the tribunal.
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Southampton City Council (25 002 292)
Statement Closed after initial enquiries Planning applications 19-Aug-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. We have seen enough evidence of fault in the Council’s actions to warrant our involvement.
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Newcastle upon Tyne City Council (25 002 377)
Statement Closed after initial enquiries Homelessness 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness and his complaint. We cannot achieve the outcome Mr X seeks.
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London Borough of Newham (24 013 978)
Statement Upheld Refuse and recycling 19-Aug-2025
Summary: Miss X complained the Council failed to provide an adequate recycling refuse collection, served her with a fixed penalty notice for fly tipping rubbish and did not respond to her missed bin complaints. The Council was at fault when it sent a letter regarding the waste offence to the incorrect address which meant Miss X missed the opportunity to present her case. The Council also failed to explain how residents of flats can report problems with refuse collection. The Council will apologise and pay Miss X £200 to acknowledge the uncertainty, frustration and distress this caused. The Council will also update its website to clearly explain how residents living in flats can report missed bin collections.
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London Borough of Redbridge (24 014 175)
Statement Upheld Homelessness 19-Aug-2025
Summary: Miss X complained that the Council failed to properly help with her homelessness, had poor communication, and housed her and her young children in unsuitable accommodation, which caused them significant distress, uncertainty and affected their mental health. We find the Council at fault for its communication, complaint handling, and homelessness assistance which caused significant injustice. The Council has agreed to apologise and make a symbolic payment to Miss X
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Kent County Council (24 014 617)
Statement Upheld Special educational needs 19-Aug-2025
Summary: Mr X complains about the Council’s delay in updating his Son’s Education, Health and Care Plan following his annual review. We find the Council at fault for delay, lack of communication and loss of specialist provison. We have agreed financial remedies for the distress and frustration caused.
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Wigan Metropolitan Borough Council (24 015 115)
Statement Upheld Charging 19-Aug-2025
Summary: There was fault in the Council’s delay in sending an invoice and in the information it provided to Mr D and his family on what the cost of a care package would be. This meant that Mr D and his family did not have the necessary information to make informed decisions about the care package. The Council has agreed to apologise, to cancel a proposed invoice and has agreed a service improvement.
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City of Bradford Metropolitan District Council (24 017 111)
Statement Not upheld Drainage 19-Aug-2025
Summary: Mrs B complained that the Council has not taken enforcement action when a neighbouring landowner failed to do work to alleviate flood risk to Mrs B’s property. The Council investigated the issue and paid for contractors to find the solution. It then properly considered whether to take enforcement action against the landowner who did not complete the work needed. There was no faut by the Council when it decided not to take further enforcement action.