Decision search
Your search has 54045 results
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Staffordshire County Council (24 012 158)
Statement Upheld Special educational needs 02-Jul-2025
Summary: Ms X complains the Council did not deal with her son Y’s education properly and he missed education and special educational needs (SEN) provision. The Council delayed issuing an Education Health and Care (EHC) Plan, did not include provision in the EHC Plan and its complaint response was late. Ms X suffered delay and Y missed special educational needs provision. The Council should apologise, Pay Ms X £700 in respect of delays, pay Ms X £1,800 for missed SEN provision, Pay Ms X £250 for time and trouble and provide guidance to staff.
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Staffordshire County Council (24 013 866)
Statement Upheld Fostering 02-Jul-2025
Summary: Miss X complains the Council did not deal properly with a safeguarding investigation regarding a foster family. The Council acted disproportionately, and unprofessionally. Miss X suffered avoidable distress. The Council should pay Miss X £1500.
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Cumberland Council (24 014 269)
Statement Closed after initial enquiries Other 02-Jul-2025
Summary: We cannot investigate this complaint about the care of Ms X’s child as it is now clear that the matters complained of are ones that either were or could reasonably have been mentioned during court proceedings. Only a court could order different living arrangements for the child.
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Cambridgeshire County Council (24 015 141)
Statement Upheld Special educational needs 02-Jul-2025
Summary: We have found fault with the Council for delays during the annual review process and issuing of a final amended Education, Health and Care Plan for Mrs X’s son, Y. These delays caused Y to miss out on occupational therapy provision. The Council has agreed to remedy Y’s injustice.
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Royal Borough of Greenwich (24 015 539)
Statement Upheld Special educational needs 02-Jul-2025
Summary: Mrs X complained about how the Council handled an annual review of her child’s (Y) Education, Health and Care Plan. Mrs X also complained the Council poorly communicated with her and it failed to provide Y with suitable education when he finished his placement at his previous college. There were faults by the Council which caused injustice to Y and Mrs X. The Council will take action to remedy the injustice caused.
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West Sussex County Council (24 017 146)
Statement Upheld Parking and other penalties 02-Jul-2025
Summary: Mr X complained about the Council’s refusal of his vehicle crossover application. We found fault in the way the Council considered Mr X’s application. This fault caused him injustice. The Council has agreed to apologise and respond to Mr X’s appeal.
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Babergh District Council (24 017 525)
Statement Not upheld Planning applications 02-Jul-2025
Summary: X complained they were misled by the Council when they submitted a request for pre-application advice before making their planning application to demolish a barn and build a new house. X said that, because of this, they incurred greater costs which the Council should pay. We found no fault in the way the Council has acted.
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Milton Keynes Council (24 018 546)
Statement Upheld Special educational needs 02-Jul-2025
Summary: Ms X complained the Council delayed completing her child (Y’s) Education, Health and Care (EHC) needs assessment in line with statutory timescales. This in turn caused a delay in issuing the EHC Plan. The Council was at fault as it failed to issue Y’s EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist advice. The Council has agreed to make a payment to recognise the distress, frustration and uncertainty caused.
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London Borough of Bromley (24 019 100)
Statement Upheld Special educational needs 02-Jul-2025
Summary: Ms X complained the Council did not review her child Y’s Education, Health and Care (EHC) Plan in line with the statutory guidance and failed to identify a new school placement when Y’s school said it could no longer meet their needs in 2023. The Council was at fault. Y missed out on some of their specialist educational provision for three terms which caused Ms X avoidable frustration and uncertainty. The Council will apologise, make payments to remedy the injustice and issue its decision following an annual review of Y’s EHC Plan in December 2024 without further delay.
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North Somerset Council (24 020 425)
Statement Closed after initial enquiries Safeguarding 02-Jul-2025
Summary: We will not investigate this complaint about how the Council investigated Ms X’s safeguarding concerns about a relative. There is not enough evidence of fault to warrant an investigation.