Decision search
Your search has 54045 results
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Exeter City Council (24 016 051)
Statement Not upheld Allocations 06-Jul-2025
Summary: We have found no fault with how the Council handled Mr X’s housing register renewal application. The Council followed correct procedure and used its discretion to Mr X’s advantage.
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Sefton Metropolitan Borough Council (24 016 193)
Statement Closed after initial enquiries Other 06-Jul-2025
Summary: We will not investigate this complaint about the Council failing to complete repairs to a rented business premises. Further investigation would not lead to a different outcome.
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London Borough of Ealing (24 017 580)
Statement Upheld Homelessness 06-Jul-2025
Summary: Ms D complained the Council failed to verify a property offer and did not review the suitability of temporary accommodation. I have found fault by the Council because it failed to clarify whether Ms D was seeking a suitability review. The Council has agreed to pay redress to Ms D for this lost opportunity.
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Derbyshire County Council (24 017 807)
Statement Upheld Special educational needs 06-Jul-2025
Summary: We upheld most of Mrs X’s complaint about delays in the Education, Health and Care process regarding her child and about the Council’s poor communication because the Council upheld the complaints, apologised, and offered a £1,000 financial remedy. We could not investigate some of the complaint because Mrs X appealed to a Tribunal.
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Worcestershire County Council (24 018 407)
Statement Closed after initial enquiries Councillor conduct and standards 06-Jul-2025
Summary: We will not investigate how the Council handled Mr X’s complaint about a councillor who blocked him from their social media account. There is not enough evidence of fault or injustice to warrant an investigation.
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Hampshire County Council (24 018 516)
Statement Closed after initial enquiries Special educational needs 06-Jul-2025
Summary: We will not investigate Mrs X’s complaint about Education Health and Care Plan issues. There are no good reasons to investigate issues before October 2023, and it is reasonable to expect Mrs X to have appealed the Council’s decision to name a school to the Tribunal. We are unlikely to achieve more than the Council has offered as a remedy for missed provision.
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Milton Keynes Council (24 022 292)
Statement Upheld Allocations 06-Jul-2025
Summary: We will not investigate this complaint about the priority the Council awarded to a housing register application. We have upheld parts of the complaint, and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.
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Cambridgeshire County Council (24 022 594)
Statement Closed after initial enquiries Charging 06-Jul-2025
Summary: We will not investigate this complaint about a ‘peace of mind charge’ levied at the extra care accommodation because there is not enough evidence of fault to justify investigation.
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London Borough of Haringey (24 022 973)
Statement Upheld Disabled children 06-Jul-2025
Summary: We uphold this complaint that the Council used another process rather than the statutory procedure for complaints about children’s services to respond to Miss X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Miss X
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Birmingham City Council (24 023 000)
Statement Closed after initial enquiries Allocations 06-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It is reasonable for Miss X to ask for a review of her application priority.