Decision search
Your search has 54045 results
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Wiltshire Council (24 012 702)
Statement Upheld Special educational needs 07-Jul-2025
Summary: Mrs X complained about the Council’s handling of her child, Y’s Education, Health and Care (EHC) Plan and annual reviews since 2023. She also complained about a failure to investigate safeguarding allegations. The Council was at fault. It delayed issuing amended EHC Plans following annual reviews in 2023 and 2024 and delayed putting alternative provision in place during 2024. It considered the safeguarding allegations without fault. The Council agreed to make payments to recognise the injustice caused to Y and Mrs X and issue Y’s EHC Plan without further delay.
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Birmingham City Council (24 013 075)
Statement Upheld Allocations 07-Jul-2025
Summary: Miss B complained that the Council failed to properly backdate her housing priority award. We find that the Council failed to properly deal with Miss B’s homelessness application and delayed awarding Miss B additional priority on the Council’s housing register. The Council has agreed to apologise, backdate Miss B’s housing priority and makes a payment to Miss B. We have also recommended service improvements.
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Tonbridge and Malling Borough Council (24 014 165)
Statement Upheld Homelessness 07-Jul-2025
Summary: Miss X complained about the Council’s actions after she and her family became homeless, including placing them in unsuitable temporary accommodation. She said this significantly impacted on the family’s wellbeing and the children’s education. We found the Council at fault for failing to assess and consider the location of the children’s school with accommodation it provided. The Council has agreed to apologise and make a symbolic payment to recognise the injustice caused.
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Derbyshire County Council (24 014 276)
Statement Upheld Special educational needs 07-Jul-2025
Summary: Ms X complained the Council did not provide her child with full time education since 2022. Ms X says this impacted her child’s education and emotional wellbeing. The Ombudsman finds the Council at fault which caused injustice. The Council will apologise, make a payment to Mrs X and take service improvement action.
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Royal Borough of Kingston upon Thames (24 016 269)
Statement Upheld Other 07-Jul-2025
Summary: Mrs X complained the Council has not carried out repairs to the property they lease to the Council to be used as temporary accommodation. The Council has not completed the repairs and has not kept her informed of when they will be completed. Apologising and carrying out the repairs remedies the injustice.
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Cardinal Heenan Catholic High School, Liverpool (25 006 014)
Statement Closed after initial enquiries School admissions 07-Jul-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Telford & Wrekin Council (24 019 613)
Statement Closed after initial enquiries Other 07-Jul-2025
Summary: We will not investigate this complaint about poor performance on accessibility issues in the Council’s area. Nor in the way the Council considered the complaint. We consider that further investigation will not lead to a different outcome. Also we do not consider the complainant has suffered a significant personal injustice because of the complaints procedure alone to justify an investigation into this point.
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Wakefield City Council (24 020 599)
Statement Closed after initial enquiries Charging 07-Jul-2025
Summary: We will not investigate this complaint about deprivation of assets. There is not enough evidence of fault to justify our involvement.
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Essex County Council (24 021 378)
Statement Upheld Special educational needs 07-Jul-2025
Summary: Mrs X complained the Council failed to provide her child, Y with provision as outlined in their Education, Health and Care (EHC) Plan. She also complained about annual review delays. The Council failed to ensure Y received Speech and Language Therapy provision from September 2023 to June 2025 and has not issued an amended Plan following an annual review in 2023. As a result, Y has lost out on Speech and Language Therapy for over one and a half years. The Council agreed to make payments to acknowledge the impact on Y’s education and the distress and uncertainty caused to Mrs X. It also agreed to issue Y’s amended EHC Plan without further delay and carry out service improvements.
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Manchester City Council (24 022 074)
Statement Closed after initial enquiries Charging 07-Jul-2025
Summary: We will not investigate this late complaint about the Council charging Mrs Y’s family a top up fee for her care. There is not a good reason for the delay in the complaint being made to us.