Decision search
Your search has 52298 results
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Coventry City Council (24 019 071)
Statement Closed after initial enquiries Council tax 18-Feb-2025
Summary: We will not investigate this complaint about council tax liability because the complainant could have appealed to the Valuation Tribunal.
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Buckinghamshire Council (24 019 109)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We cannot investigate this complaint about information shared during court proceedings. The law prevents us from investigating complaints about what happened in court.
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Southampton City Council (24 019 358)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We cannot investigate Mr B’s complaint that his property has been damaged by work undertaken by the Council to the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Kingston Upon Hull City Council (24 019 840)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We cannot investigate this complaint about the Council’s handling of maintenance works to one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Babergh District Council (23 012 075)
Statement Not upheld Enforcement 18-Feb-2025
Summary: Mr X complained about the Council’s actions relating to planning and enforcement matters about a development next to his home. We have not found fault in how the Council considered the developer’s retrospective planning application or in its actions linked to enforcement matters. We do not intend to uphold Mr X’s complaint.
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Kent County Council (24 005 179)
Statement Upheld Safeguarding 18-Feb-2025
Summary: Ms X complained about the standard of care her son (Mr Y) received between August 2023 and May 2024 in a Care Home which was council commissioned. She also complained the Council delayed completing the subsequent safeguarding investigation and failed to involve her in this process. The Council was at fault as the safeguarding investigation found the Care Home failed to provide Mr Y with a healthy diet and adequately record Mr Y’s care. The investigation also found the Care Home made inappropriate comments after giving Mr Y first aid. The Council delayed completing the safeguarding investigation however it did involve Ms X throughout. The Council has agreed to apologise and make a symbolic payment to acknowledge the injustice caused.
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Warwickshire County Council (24 014 334)
Statement Closed after initial enquiries Transition from childrens services 18-Feb-2025
Summary: We will not investigate Mr & Mrs X’s complaint about the Council’s lack of care and support for Mr Y. This is because there is no sign of fault in the Council’s decision not to consider their complaint without Mr Y’s consent.
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Buckinghamshire Council (24 014 576)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We will not investigate Mr A’s complaint that a school discriminated against his family and that the Council did not provide appropriate support to meet his family’s needs. This is because we cannot look at what happens in schools and because there is not enough evidence of fault by the Council.
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Nottingham City Council (24 014 805)
Statement Closed after initial enquiries Direct payments 18-Feb-2025
Summary: We cannot investigate this complaint about adult social care provision. We have no powers to consider complaints where the complainant has started court action.
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Westmorland and Furness Council (24 014 980)
Statement Upheld Parking and other penalties 18-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to withdraw the complainant’s parking permit. This is because the Council has agreed to extend the permit for six months.