Decision search
Your search has 52298 results
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Norfolk County Council (24 003 580)
Statement Upheld Fostering 18-Feb-2025
Summary: Mrs X complained about the standard of the Council’s safeguarding investigation under the Local Authority Designated Officer (LADO) process following an allegation from their former foster child. She said the process was not fair. We found some procedural fault in the LADO investigation process, but it did not cause Mrs X significant injustice or affect the outcome.
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Kent County Council (24 003 873)
Statement Upheld Disabled children 18-Feb-2025
Summary: Mr X complained the Council carried out a flawed assessment of J’s needs, wrongly deciding J was ineligible for support from the Council’s disabled children’s team. In doing so, Mr X said the Council reneged on a previous commitment to keep J open to services long-term. Mr X also complained the Council failed to conduct the children’s statutory complaints procedure properly and did not address the substance of his complaint. We have found the Council at fault for a delay in completing the second stage of the statutory complaints procedure. The Council had offered a remedy for the injustice caused, which we consider suitable. We have not found the Council at fault for how it considered Mr X’s complaint as part of the statutory complaints procedure. We will therefore not consider the substantive matter.
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North Hertfordshire District Council (24 004 775)
Statement Upheld Council tax 18-Feb-2025
Summary: Mr X complained the bailiffs acting on behalf of the Council made an unnecessary visiting incurring extra fees and failed to properly respond during telephone conversations when he explained his vulnerabilities. Mr X says he experienced depression, anxiety and felt suicidal as a result. While there was no fault in respect of the bailiff visit, there was fault in the failure to record a new agreement resulting in a letter being wrongly sent. To remedy the complaint, the bailiff charges will be refunded.
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Birmingham City Council (24 005 759)
Statement Not upheld Other 18-Feb-2025
Summary: We have ended our investigation into Ms X’s complaint about how the Council provided support following the birth of her child. An independent investigation has already found no fault in what the Council did. The Council has offered Ms X a suitable remedy for any additional anxieties caused by any avoidable delays in the independent investigation process. It is unlikely that further investigation of the same issues would lead to a different outcome for Ms X.
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Buckinghamshire Council (24 006 236)
Statement Upheld Alternative provision 18-Feb-2025
Summary: Mrs X complains the Council has failed to make Section 19 Alternative Provision for her son, Y, while he was unable to attend school. Mrs X also says the Council failed to issue his Education, Health and Care Plan within the statutory timescale. As a result, Mrs X says his education and welfare have suffered. We have found fault in the Council’s actions for failing to issue Y’s Education, Health and Care Plan within the statutory timescale. The Council has agreed to apologise to Mrs X and pay a financial remedy.
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North Tyneside Metropolitan Borough Council (24 017 266)
Statement Closed after initial enquiries Trees 18-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision not to prune a tree. This is because there is insufficient evidence of fault by the Council.
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Stockport Metropolitan Borough Council (24 017 424)
Statement Closed after initial enquiries Planning applications 18-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered any significant injustice.
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London Borough of Redbridge (24 018 548)
Statement Closed after initial enquiries Parking and other penalties 18-Feb-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as there is insufficient evidence of fault by the Council.
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Basildon Borough Council (24 018 765)
Statement Closed after initial enquiries Council tax 18-Feb-2025
Summary: We will not investigate this complaint about a Council tax discount because there is no evidence of fault by the Council.
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Redcar & Cleveland Council (24 018 794)
Statement Closed after initial enquiries Councillor conduct and standards 18-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.