Decision search
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Statement Closed after initial enquiries Parking and other penalties 18-May-2026
Summary: We cannot investigate this complaint about Mr X’s complaint about a Penalty Charge Notice. This is because Mr X has already made representations to the Traffic Enforcement Centre. We will not investigate the actions of Enforcement Agents as there is not significant enough injustice to justify our involvement.
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Surrey Heath Borough Council (25 022 381)
Statement Closed after initial enquiries Leisure and culture 18-May-2026
Summary: We will not investigate this complaint about the Council’s decision to stop locking the access gates at a recreation park, or how it made that decision. There is no significant injustice to X.
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Birmingham City Council (25 022 748)
Statement Closed after initial enquiries Council house sales and leaseholders 18-May-2026
Summary: We will not investigate this complaint about how the Council has dealt with Mr X’s Right to Buy applications as there is a legal route available to him. It would be reasonable to expect Mr X to use the legal process in this matter.
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Statement Closed after initial enquiries Parking and other penalties 18-May-2026
Summary: We cannot investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. The complainant has used the statutory representations and appeals procedure. Nor will we investigate a complaint the Council did not make reasonable adjustments for X. We are satisfied with the actions the Council has taken.
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London Borough of Lambeth (25 023 232)
Statement Closed after initial enquiries Housing benefit and council tax benefit 18-May-2026
Summary: We will not investigate Ms X’s complaint about housing benefit overpayments and how the Council handled her housing benefit claim. It is reasonable to expect Ms X to appeal to a tribunal.
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Birmingham City Council (25 023 352)
Statement Closed after initial enquiries Council tax 18-May-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled his council tax account. A further investigation is unlikely to achieve anything worthwhile.
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London Borough of Hackney (25 023 473)
Statement Closed after initial enquiries Parking and other penalties 18-May-2026
Summary: We will not investigate Mr X’s complaint about the Council poorly managing his renewal application for a parking permit and issuing him a Parking Charge Notice (PCN). This is because we could not add to the Council’s investigation and it would be reasonable for Mr X to challenge the PCN with London Tribunals.
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London Borough of Redbridge (25 024 575)
Statement Closed after initial enquiries Parking and other penalties 18-May-2026
Summary: We will not investigate this complaint about the Council’s handling of a Penalty Charge Notice. This is because there is not enough evidence of fault.
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West Northamptonshire Council (25 024 793)
Statement Closed after initial enquiries Allocations 18-May-2026
Summary: We will not investigate this complaint about the Council delaying in completing a review of its decision to accept Mr X onto its housing register. This is because further investigation would not achieve a different outcome.
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Manchester City Council (25 024 802)
Statement Upheld Parking and other penalties 18-May-2026
Summary: We have decided not to investigate this complaint about the Council’s handling of a payment of a Penalty Charge Notice. The Council has upheld the complaint and has agreed to remedy the complainant’s injustice by apologising and refunding the charge. Further investigation by us would therefore not be proportionate.