Decision search
Your search has 55415 results
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Wirral Metropolitan Borough Council (25 013 010)
Statement Upheld Special educational needs 02-Feb-2026
Summary: We will not investigate Miss X’s complaint about the Council’s response to her child being unable to attend school and its delay in issuing an Education Health and Care Plan. The Council has already accepted fault and offered a suitable remedy. Investigation by us would be unlikely to add anything further.
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Portsmouth City Council (25 013 137)
Statement Closed after initial enquiries Safeguarding 02-Feb-2026
Summary: We cannot investigate Ms X’s complaint about detention under the Mental Health Act. We do not have the power to investigate matters considered in Court.
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London Borough of Haringey (24 013 936)
Statement Upheld Homelessness 02-Feb-2026
Summary: Mrs X complains the Council did not deal properly with her homelessness and temporary accommodation. The Council did not properly apply its policy in relation to compensation. Mrs X suffered avoidable distress because she was offered an inappropriate remedy. The Council should apologise and make a symbolic payment to Mrs X.
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Isle of Wight Council (25 012 042)
Statement Closed after initial enquiries Traffic management 01-Feb-2026
Summary: We will not investigate this complaint about the Council’s enforcement of parking on a car park on common land. We cannot determine points of law and only the courts can issue a legal interpretation of the legislation.
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Gloucestershire County Council (24 016 104)
Statement Upheld Special educational needs 31-Jan-2026
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment and issue an Education Health and Care plan for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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London Borough of Hackney (25 007 631)
Statement Closed after initial enquiries Allocations 31-Jan-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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West Northamptonshire Council (25 012 635)
Statement Closed after initial enquiries Special educational needs 31-Jan-2026
Summary: We cannot investigate this complaint that the Council was at fault in the process of assessing the complainant’s child’s education, health and care needs and has issued a flawed Education Health and Care (EHC) plan. The complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the courts have decided that the Ombudsman cannot intervene where the right to appeal has been used.
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Royal Borough of Greenwich (24 007 408)
Statement Upheld Special educational needs 31-Jan-2026
Summary: Miss X complained the Council failed to ensure Y received all the provision set out in his Education, Health and Care Plan and failed to provide holiday free school meals support. The Council was at fault, meaning Y missed out on provision he was entitled to and causing confusion for Miss X. The Council has agreed to apologise to Miss X, make a payment to reflect the injustice, secure the provision set out in Y’s plan, and provide clarity to Miss X around holiday free school meals support.
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Calderdale Metropolitan Borough Council (24 020 496)
Statement Closed after initial enquiries Enforcement 30-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council not maintaining a public right of way where he lives. This is because it is reasonable for him to pursue this matter at court. Also, we will not investigate his complaint that the Council is ignoring a breach of planning control. The Council confirms it has an ongoing enforcement investigation. We consider further investigation will not lead to a different outcome.
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London Borough of Harrow (24 021 831)
Statement Upheld Assessment and care plan 30-Jan-2026
Summary: Mrs Y complained the Council failed to account for relevant evidence in its decisions about Mr X’s care and support. Mrs Y also complained the Council moved Mr X to a new residential care setting without considering his best interests; incorrectly decided Mr X’s housing benefit (HB) entitlement; and failed to consider a complaint about Mr X’s care assessment. We found the Council at fault for avoidable delay in approaching its funding panel for additional resources. We cannot say this led to Mr X’s first placement breaking down, but believe Mrs Y experienced avoidable frustration and uncertainty. We have not found the Council at fault for how it accounted for Mr X's best interests when considering a move. We have found some fault with how the Council scheduled the best interests meeting and how it communicated with Mrs Y about Mr X’s transition. We found the Council at fault for being unable to confirm it had registered Mrs Y’s HB concerns as an appeal, and for failing to consider Mrs Y’s escalated complaint. The Council has agreed to apologise, review Mr X’s care and support plan, and pass Mrs Y’s HB appeal to the Tribunal.