Decision search
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Northumberland County Council (24 016 778)
Statement Upheld Special educational needs 22-Oct-2025
Summary: The Council was at fault for taking too long to assess Mrs X’s child, W, for an Education, Health and Care Plan and for failing to give a potential school for W accurate information about their needs. This meant W missed out on some special educational provision they should have had. To remedy W’s injustice, the Council will apologise, make a symbolic payment and issue a staff reminder.
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Plymouth City Council (24 018 235)
Statement Upheld Antisocial behaviour 22-Oct-2025
Summary: Miss X complained about the Council’s response to her reports of noise, anti-social behaviour and light nuisance from a nearby business. We have found the Council at fault in wrongly closing Miss X’s original report but consider the action it has already taken provided a suitable remedy to Miss X. The Council has also agreed further action to avoid a reoccurrence.
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London Borough of Tower Hamlets (24 018 845)
Statement Upheld Special educational needs 22-Oct-2025
Summary: Miss X complained about the Council’s failure to secure a specialist teacher as set out in her child’s the Education, Health and Care Plan. We found the Council at fault and the lack of a specialist teacher was distressing for Miss X and caused uncertainty for her child. To address that injustice, the Council agreed our recommendations to apologise to Miss X and make a symbolic payment of £400.
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London Borough of Tower Hamlets (24 019 692)
Statement Closed after initial enquiries Other 22-Oct-2025
Summary: We will not investigate this complaint about how the Council organised supported living for Mr X. This is because there is not enough evidence of fault to warrant our involvement.
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Statement Not upheld Special educational needs 22-Oct-2025
Summary: We have completed our investigation into how the Council handled Mrs X’s child’s education when they were unable to attend school. This is because we find no fault with the way the Council made its decisions.
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Kirklees Metropolitan Borough Council (24 020 359)
Statement Upheld Special educational needs 22-Oct-2025
Summary: Mrs B complained about the way the Council dealt with her son’s special educational needs. We found the Council delayed issuing an education, health and care plan, causing a delay to her appeal rights. The Council has agreed to apologise and make a symbolic payment to remedy this.
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Stockton-on-Tees Borough Council (25 007 282)
Statement Closed after initial enquiries Enforcement 22-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case. There is sufficient evidence that fault in the enforcement process has caused the complainant a significant injustice, and an investigation is unlikely to achieve a worthwhile outcome.
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London Borough of Redbridge (24 017 686)
Statement Upheld Charging 21-Oct-2025
Summary: Ms C complains the Council commissioned care provider, Bio Luminuex Healthcare Ltd, failed to provide suitable care and falsified records. Ms C also complains the Council failed to provide proper support for her mother, Mrs D, after she left a care home. The Council is at fault for failing to properly assess Mrs D’s needs before she returned to the community and for inadequate services it commissioned. To put things right the Council has agreed to waive an existing invoice of over £1700, apologise to Mrs D and Ms C for the distress and frustration its actions caused; and make service improvements which include the quality monitoring of the care provider.
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London Borough of Newham (24 019 833)
Statement Upheld Special educational needs 21-Oct-2025
Summary: Ms X uses a personal budget to pay for her child’s special educational needs provision in school. The Council failed to provide Ms X with a right of review when it decided to end her child’s personal budget. The Council also failed to ensure Ms X was sent a direct payment agreement in advance, setting out how the budget should be used. Ms X’s child did not miss out on any provision because of these faults. However the Council’s actions have caused Ms X frustration and uncertainty. To recognise the injustice caused, the Council has agreed to apologise to Ms X and take action to improve its services.
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East Sussex County Council (24 021 545)
Statement Not upheld Traffic management 21-Oct-2025
Summary: Mr F complained about the Council’s refusal to relocate a disabled parking bay. We found no fault.