Decision search
Your search has 53874 results
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London Borough of Ealing (24 010 029)
Statement Closed after initial enquiries Council tax 28-Jun-2025
Summary: We will not exercise discretion to investigate the Council’s recovery of a council tax debt from 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no discretion to investigate complaints which have been subject to court proceedings.
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London Borough of Croydon (23 015 996)
Report Upheld Homelessness 27-Jun-2025
Summary: Ms X complained about how the Council responded to her brother Mr Y’s homelessness applications in 2023. We found several faults. There were months of delays by the Council and basic administrative errors. The Council repeatedly failed to respond correctly to Mr Y’s attempts to access support from its housing service. This meant that instead of being housed by the Council, Mr Y had to live with another of his sisters, Ms Z, despite her being seriously unwell and despite the impact of his mental health needs on their wellbeing. The faults caused Mr Y, Ms X and Ms Z significant stress and upset.
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Oxfordshire County Council (25 000 340)
Statement Closed after initial enquiries Alternative provision 27-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision not to make alternative educational provision for the complainant’s daughter because there is insufficient evidence of fault on the Council’s part. We cannot investigate her complaint about the Council’s refusal to carry out an Education Health and Care Needs Assessment because she has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Northumberland County Council (25 000 413)
Statement Closed after initial enquiries Trees 27-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision not to prune a tree close to the complainant’s property. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Oxfordshire County Council (24 006 775)
Statement Not upheld Friends and family carers 26-Jun-2025
Summary: Mrs X complained the Council wrongly deducted child benefit from her Special Guardianship Allowance. We did not uphold the complaint. The Council is entitled to carry out a means test because Mrs X receives additional income as well as universal credit. There is no blanket policy as the Council has invited her to provide information about her outgoings and financial commitments. This is in line with regulations and so there is no fault.
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Staffordshire County Council (24 009 452)
Statement Closed after initial enquiries Residential care 26-Jun-2025
Summary: We cannot investigate this complaint about adult social care, because the care package was arranged and funded by the NHS.
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Statement Upheld Special educational needs 26-Jun-2025
Summary: Miss B complained that for several years the Council failed to ensure her son received a suitable education. We upheld the complaint, finding the Council failed to have enough oversight of her son’s case. It also did not properly review his Education, Health and Care Plan during years 10 and 11 of his education. This contributed to Miss B’s son missing education provision at a critical time and caused distress for Miss B. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy this injustice and improve its service to try and prevent a repeat.
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London Borough of Redbridge (24 010 372)
Statement Upheld School transport 26-Jun-2025
Summary: Mr X complained about the Council’s decision to refuse his child, Y, travel assistance to and from college. The Council was at fault. It failed to consider Y’s individual circumstances, their Education, Health and Care (EHC) Plan and disability when it made its decision and it did not properly explain to Mr X its reasons for refusing travel assistance. It did not follow its appeal process. Furthermore, the Council’s travel assistance policy for post-16 is unclear and its wait time for an assessment for independent travel training is not reasonable. The Council has agreed to apologise to Mr X and pay him £300 for the distress, frustration and uncertainty it caused him. It will also conduct a fresh stage two appeal. In addition, the Council will review and amend its policy, procedures, appeal records and decision letters to prevent a recurrence of fault.
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Bracknell Forest Council (24 010 644)
Statement Upheld Alternative provision 26-Jun-2025
Summary: Miss X complained that her child who has an Education, Health and Care Plan has been without a special school place or suitable fulltime alternative education for two years. There was fault causing loss of education over a two-year period and an adverse impact on the parent carer who has been unable to work. The Council will apologise, continue efforts to find a school place, make a remedy payment and carry out service improvements.
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East Devon District Council (24 010 864)
Statement Upheld Enforcement 26-Jun-2025
Summary: Mr X complained about flooding from a nearby development which he said has not been completed in line with the original planning permission. He also complained about delays by the Council in addressing the matter. Mr X and other residents have suffered ongoing flood water damage to their properties. We found there were significant delays before the Council approved changes to the landscaping and drainage on site, causing Mr X frustration and uncertainty. The Council agreed to apologise and make a symbolic payment to Mr X for this. We found no fault in the Council’s planning enforcement investigation or decision-making on the changes.