Decision search
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Transport for London (25 003 091)
Statement Closed after initial enquiries Parking and other penalties 07-Jul-2025
Summary: We will not investigate this complaint about a penalty charge notice issued by Transport for London. This is because Transport for London has agreed to cancel the penalty charge notice and this provides a suitable remedy for the complaint. It is therefore unlikely further investigation would achieve anything more for Ms X.
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London Borough of Lewisham (25 003 235)
Statement Closed after initial enquiries Transport 07-Jul-2025
Summary: We will not investigate Ms X’s complaint about how the Council decided to refuse her a Blue Badge. This is because it is unlikely we would find fault in the Council’s decision making.
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Transport for London (25 004 876)
Statement Closed after initial enquiries Parking and other penalties 07-Jul-2025
Summary: We will use our discretion not to investigate this complaint about a Penalty Charge Notice for the Ultra Low Emission because the Authority has cancelled the fine.
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South Gloucestershire Council (25 005 639)
Statement Closed after initial enquiries Other 07-Jul-2025
Summary: We cannot investigate this complaint because it has been made by a parish council.
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Wakefield City Council (25 006 963)
Statement Closed after initial enquiries Council tax 07-Jul-2025
Summary: We cannot investigate Mr B’s complaint that the Council is wasting public money. This is because the alleged fault affects all or most residents in the Council’s area. An investigation into the other issues raised by Mr B is not justified.
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Leicester City Council (25 007 427)
Statement Closed after initial enquiries Other 07-Jul-2025
Summary: We cannot investigate Mr C’s complaint about boundary issues involving a Council-owned property. This is because we cannot investigate complaints about the management of social housing by councils.
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Cambridgeshire County Council (24 006 789)
Statement Upheld Special educational needs 06-Jul-2025
Summary: Ms X complained the Council did not provide her child with suitable education when they were out of school and delayed carrying out an Education, Health and Care needs assessment. We found the Council was at fault. As a result Ms X had to wait longer than she should have for a decision on her child’s Education, Health and Care needs assessment and her child has missed education. To remedy the injustice caused the Council agreed to apologise and make payments to Ms X for the loss of her child’s education and the distress caused.
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North Devon District Council (24 009 258)
Statement Upheld Enforcement 06-Jul-2025
Summary: Mrs X and Mr Y complained about the way the Council considered and responded to reports of breaches of planning control at a neighbouring property. We find no fault with how the Council considered and responded to breaches of planning control. We find the Council at fault for not having a published process, causing uncertainty. The Council has agreed to apologise and publish an enforcements process.
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West Sussex County Council (24 011 072)
Statement Upheld Special educational needs 06-Jul-2025
Summary: Miss J complained the Council delayed in issuing an Education, Health and Care Plan to her child. It then failed to ensure they had a place in an education setting for the 2024-25 academic year. We upheld both parts of the complaint, finding faults by the Council resulted in a loss of suitable education for Miss J’s child and avoidable distress. The Council has accepted these findings and at the end of this statement we set out action it has agreed to take to remedy this injustice.
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North East Lincolnshire Council (24 011 246)
Statement Upheld Domiciliary care 06-Jul-2025
Summary: Mrs X complained about the care and support Mr Y received. We find the care provider at fault for billing Mr Y for support hours he did not receive and for delays in responding to Mrs X. The care provider has agreed to apologise, refund the overcharged care hours, and make a symbolic payment to recognise the frustration caused.