Decision search
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Warwick District Council (24 017 526)
Statement Upheld Commercial and contracts 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to complete its complaints procedure or pay the offered compensation. The Council has agreed to increase the compensation in recognition of the failures. We are satisfied with this proposal.
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London Borough of Redbridge (24 017 751)
Statement Not upheld Assessment and care plan 15-Jul-2025
Summary: Mr X complained about the Council’s decision not to authorise a Deprivation of Liberty Safeguards (DoLS) for his adult child, Y. We ended our investigation because the Court of Protection is best placed to address his concerns.
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Northumberland County Council (24 017 868)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate this complaint about a Planning Officer’s report. There is not enough evidence of fault to justify our involvement.
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Hampshire County Council (24 012 790)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss Y complained the Council failed to provide her child, Z, with a suitable full-time education and the special educational needs support in their Education Health and Care Plan. We have found fault by the Council, causing injustice, in failing to secure the proper delivery of Z’s special education needs and educational provision from June 2023 to July 2024; and with its communication failures. The Council has agreed to remedy this injustice by apologising and making payments to recognise the impact on Z of the missed provision and Miss Y’s upset and worry.
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Middlesbrough Borough Council (24 013 074)
Statement Upheld Looked after children 15-Jul-2025
Summary: Mr X complained the Council failed to recognise his immigration status when he was a looked after child and failed to renew his visa before it expired. Mr X said this meant he overstayed his visa and is unable to apply for indefinite leave to remain for some years. Mr X says, as a result, he cannot afford to go to university as he will be charged as an overseas student and the delays caused significant distress. Mr X would like the Council to meet his education costs. There was fault in the way the Council did not complete the actions from the statutory complaint procedure. This frustrated Mr X. The Council has agreed to apologise, complete the actions from the statutory complaint process and provide guidance to its staff.
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Wiltshire Council (24 013 198)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Mrs B complained the Council failed to follow the correct process following a Tribunal order and it has failed to provide the correct support as detailed in her son’s Education, Health and Care Plan. We found the Council at fault for a delay in providing the special educational provision set out in the Education, Health and Care Plan. This caused distress and frustration. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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New Forest District Council (25 000 449)
Statement Closed after initial enquiries Other 14-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s communication with him. This is because any injustice is not significant enough to justify further investigation.
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Eastleigh Borough Council (25 000 615)
Statement Upheld Council tax support 14-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her housing benefit and council tax reduction. This is because, at our invitation, the Council agreed to make a symbolic payment to Mrs X. We consider this to be a suitable remedy.
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Harlow District Council (25 000 752)
Statement Closed after initial enquiries Allocations 14-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. There is insufficient evidence of injustice to justify our investigation and the Council has since offered social housing.
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Knowsley Metropolitan Borough Council (25 000 852)
Statement Closed after initial enquiries Antisocial behaviour 14-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to take sufficient action over noise nuisance from a barking dog. There is insufficient evidence of fault which would warrant an investigation.