Decision search
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West Northamptonshire Council (25 008 955)
Statement Closed after initial enquiries Council tax 01-Sep-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Nottingham City Council (25 009 070)
Statement Closed after initial enquiries Council tax 01-Sep-2025
Summary: We will not investigate this complaint about Council tax support as there will be a right of appeal to a Valuation Tribunal.
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North Norfolk District Council (25 009 092)
Statement Closed after initial enquiries Council tax 01-Sep-2025
Summary: We will not investigate this complaint that the Council did not notify the complainant of an extra council tax charge for a second home. This is because there is insufficient evidence of fault by the Council.
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Birmingham City Council (25 009 445)
Statement Closed after initial enquiries Parking and other penalties 01-Sep-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is a late complaint and because the complainant could have appealed to the tribunal.
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Salford City Council (25 010 002)
Statement Closed after initial enquiries Council tax 01-Sep-2025
Summary: We will not investigate this complaint about a Council tax discount because there is a right of appeal to a Valuation Tribunal.
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Gateshead Metropolitan Borough Council (25 011 008)
Statement Closed after initial enquiries Highway repair and maintenance 01-Sep-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.
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City of Bradford Metropolitan District Council (25 011 445)
Statement Closed after initial enquiries Parking and other penalties 01-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to revoke Mrs X’s clean air zone exemption certificate. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Bedford Borough Council (25 011 920)
Statement Closed after initial enquiries School admissions 01-Sep-2025
Summary: We will not investigate Mrs X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
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Royal Borough of Windsor and Maidenhead Council (24 021 273)
Statement Upheld Special educational needs 01-Sep-2025
Summary: Mrs P complained about problems with the Council in issuing and amending her young son’s (Child X) Education, Health and Care Plan (EHC Plan), as well as its alleged failure to provide him speech and language therapy. Based on the available evidence, we found the Council delayed issuing an amended EHC Plan and failed to meet with Mrs P to discuss its proposed amendments. We also found the Council failed to secure the therapy provision identified in Child X’s EHC Plans. This caused an injustice to Child X, as well as Mrs P who paid for privately arranged therapy herself. The Council has agreed to our recommendations to remedy this.
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Shropshire Council (25 003 543)
Statement Closed after initial enquiries Planning applications 01-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of a listed building consent application. There is insufficient evidence that fault by the Council has caused the complainant a significant personal injustice, and it is reasonable to expect her to pursue any data protection concerns with the Information Commissioner.