Decision search
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London Borough of Hammersmith & Fulham (24 017 923)
Statement Upheld Assessment and care plan 29-Oct-2025
Summary: Miss X complained the Council did not provide appropriate sign language interpreters and did not meet her grandfather’s communication needs during the period he received care. Miss X said the Council’s actions caused avoidable distress to her grandfather and to herself. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and review its processes regarding the provision of communication support to deaf service users.
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Surrey County Council (24 018 007)
Statement Upheld Alternative provision 29-Oct-2025
Summary: The Council failed to keep under review whether its duties to provide alternative education to a child out of school applied. This likely caused the child to miss around a term of alternative education. The Council has agreed to our recommendations for a personal remedy.
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Manchester City Council (24 019 928)
Statement Not upheld Special educational needs 29-Oct-2025
Summary: Miss X complained that the Council failed to provide the required special educational needs provision in accordance with her daughter’s Education, Health and Care Plan. Miss X also complained that there was a delay in providing her daughter with alternative education when her school ended her daughter’s placement. We have found no fault and therefore are closing the complaint.
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London Borough of Camden (24 020 055)
Statement Upheld Allocations 29-Oct-2025
Summary: The Council was at fault for not following its direct offer process properly in relation to Mr X’s housing register application and for its poor communication and complaint handling. There was no fault in the way the Council assessed Mr X’s request for a higher medical priority on his housing application and in its decision to refuse a further medical assessment. The Council will apologise and make a symbolic payment to Mr X to acknowledge the frustration and raised expectations he was caused by its faults.
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Leeds City Council (24 022 279)
Statement Upheld Special educational needs 29-Oct-2025
Summary: We found fault by the Council on Mrs Y’s complaint that it failed to follow statutory timescales following a request for it to carry out an Education, Health and Care needs assessment for her son. It also failed to provide her son with appropriate education when he was on a reduced timetable or had been suspended. The Council agreed to send a written apology for the failings, pay £1,400 for the injustice caused by not completing the assessment within statutory timescales, pay £7,200 for lost alternative provision, remind officers of the need to consider its duties for children not attending school, and ensure it has processes in place to monitor and review the progress of these children, especially where it decides to do an assessment.
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Manchester City Council (24 023 402)
Statement Upheld Special educational needs 29-Oct-2025
Summary: The Council was at fault for a delay in deciding Mrs X’s son’s special educational needs support, for failing to deliver all of the support, and for failing to properly look into Mrs X’s complaint that the support was not being delivered. This likely caused Mrs X and her son distress. The Council has agreed to apologise, to make symbolic payments to recognise their injustice, and to improve its service.
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Fylde Borough Council (25 000 026)
Statement Not upheld Antisocial behaviour 29-Oct-2025
Summary: We have discontinued our investigation of this complaint about the Council’s decisions on allegations of anti-social behaviour. This is because we could not add anything meaningful to the Council’s own investigation.
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Statement Upheld Allocations 29-Oct-2025
Summary: The Council was at fault because it delayed processing a review of its decision to refuse the complainant a place on the housing register. This did not make a difference to the outcome of its eventual decision, but the Council has agreed to formally apologise and offer the complainant a financial remedy to reflect her distress. There was no fault in the way the Council subsequently decided to refuse the review.
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London Borough of Hillingdon (25 001 289)
Statement Upheld Homelessness 29-Oct-2025
Summary: Mr X complained the Council failed to support him in securing private rented accommodation when he was homeless. The Council was at fault. It failed to keep his Personal Housing Plan (PHP) under review and failed to communicate effectively with him causing Mr X avoidable frustration. The Council agreed to apologise to Mr X and review his PHP.
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Stockport Metropolitan Borough Council (25 002 152)
Statement Closed after initial enquiries Assessment and care plan 29-Oct-2025
Summary: Ms B complained that the Council and Trust failed to involve her in discharge planning for Ms C. We will not investigate Ms B’s complaint as it is unlikely we could add to the responses Ms B has already received.