Decision search
Your search has 53111 results
-
Rochdale Metropolitan Borough Council (25 004 395)
Statement Closed after initial enquiries Council tax 31-Jul-2025
Summary: We will not investigate this complaint about a council tax support decision as Mr X can appeal this to the Valuation Tribunal. We will not investigate Mr X’s complaint that the Council did not send him forms as this complaint is made late. We cannot investigate Mr X’s complaint about what was said about him in court at a council tax hearing as this is not within our legal remit.
-
Cheshire West & Chester Council (24 011 818)
Statement Upheld Special educational needs 30-Jul-2025
Summary: The Council failed to ensure Ms X’s child could access education and delayed in issuing their Education, Health and Care Plan. This caused Ms X’s child to miss out on education including special educational provision. The Council has apologised, made service improvements, refunded private education costs, and offered a symbolic payment. These actions are a suitable remedy for the injustice caused. The Ombudsman cannot add to the outcome already achieved.
-
Liverpool City Council (24 011 867)
Statement Closed after initial enquiries School admissions 30-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her application for a school place. It is unlikely an investigation by the Ombudsman would lead to a different outcome.
-
London Borough of Newham (24 011 872)
Statement Upheld Allocations 30-Jul-2025
Summary: Miss F complained on behalf of Mr B that the Council failed to assess his housing needs and deal with disrepair. We found fault as Mr B had been living in unsuitable accommodation. The Council has made a payment to remedy the injustice this caused.
-
Staffordshire County Council (24 012 060)
Statement Upheld Charging 30-Jul-2025
Summary: Mrs X complained about the Council’s financial assessment to decide if Mr Z should contribute towards the cost of his care. We found fault as the Council did not provide sufficient evidence it properly considered its discretion and Mr Z’s particular circumstances. The Council agreed to make a fresh decision and apologise to Mrs X.
-
Kent County Council (24 012 285)
Statement Upheld Assessment and care plan 30-Jul-2025
Summary: Mrs F complained on behalf of her son that the Council had wrongly charged him for his residential respite care and failed to properly consider his disability related expenditure. We found the Council had not properly considered whether to exercise discretion and this was fault causing injustice. The Council has agreed to charge for the respite as though it was non-residential care, apologise and make a symbolic payment to remedy the distress caused. There was no fault in the Council’s decision in relation to disability related expenditure.
-
Rotherham Metropolitan Borough Council (24 012 673)
Statement Closed after initial enquiries Building control 30-Jul-2025
Summary: We will not investigate this complaint about how the council dealt with a building control matter. This is because it is unlikely we would achieve a worthwhile outcome for the complainant.
-
Avery Homes (Nelson) Limited (24 013 685)
Statement Not upheld Other 30-Jul-2025
Summary: Mr X complained that the Care Provider unfairly banned him from visiting his mother following an incident. We did not find the Care Provider was at fault because it had to consider the welfare of its staff and other residents, and it offered Mr X a less restrictive option that he chose not to accept.
-
Sevenoaks District Council (24 014 534)
Statement Upheld Private housing 30-Jul-2025
Summary: Mrs X complained the Council wrongly issued a prohibition order against her and her husband, which it later revoked, to stop them renting out a property they own. The Council was at fault in how it recorded its decision to revoke the order, but this did not cause Mrs X a significant personal injustice. The Council will remind staff they must keep suitable records of their decision making when they decide to revoke a prohibition order where the person has not completed all the repairs listed in the order.
-
Greensleeves Homes Trust (24 014 764)
Statement Upheld Residential care 30-Jul-2025
Summary: Mrs X complained that the care provider failed to safeguard her elderly mother Mrs A against abuse by a carer and also failed to take appropriate action afterwards. The evidence shows the care provider was at fault; the actions of the carer caused Mrs A significant distress and the care provider did not respond properly. The care provider will now take action to recognise Mrs A’s distress and review its processes for responding to allegations.