Decision search
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Isle of Wight Council (25 008 931)
Statement Closed after initial enquiries Traffic management 18-Sep-2025
Summary: We will not investigate this complaint about a Temporary Traffic Regulation Order Mrs X says discriminates against young people with disabilities. This is because we are unlikely to find fault with the Council’s decision-making process and only the courts can determine if the Council complied with its legal obligations.
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Hampshire County Council (25 009 560)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2025
Summary: We cannot investigate this complaint about the enforcement of a parking penalty charge notice as the matter is now outside our legal remit since the complainant asked the court to consider her case.
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Cambridgeshire County Council (25 006 767)
Statement Closed after initial enquiries Transport 18-Sep-2025
Summary: We cannot investigate Mr X’s complaint about a community car scheme because it lies outside our jurisdiction. This is because the matter complained about is not an administrative function of the Council.
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Horsham District Council (25 006 771)
Statement Closed after initial enquiries Councillor conduct and standards 18-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Councils handling of a complaint about his conduct. This is because there is not enough evidence of fault to justify our involvement.
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London Borough of Waltham Forest (25 006 802)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council not removing an illegally parked, abandoned car. This is because the matter complained about has not caused Mr X any significant personal injustice which is so serious that it warrants a further investigation by this office.
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Spelthorne Borough Council (25 007 202)
Statement Closed after initial enquiries Councillor conduct and standards 18-Sep-2025
Summary: Mr X complains about the way the Council dealt with his concerns about being bullied by other councillors in 2023. He also says officers subjected him to a ‘kangaroo court’. We will not investigate as this complaint is late received outside our usual 12-month period for investigating. Mr X says he has been ill and could not complain earlier. But, even if we did exercise discretion to investigate, there is not enough evidence of fault by the Council to justify investigating.
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London Borough of Newham (25 012 295)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2025
Summary: We will not investigate Miss B’s complaint about Penalty Charge Notices she received for alleged moving traffic contraventions. This is because any fault by the Council has not caused Miss B a significant injustice.
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Birmingham City Council (24 019 187)
Statement Upheld Parking and other penalties 17-Sep-2025
Summary: Mr X complained the Council has unfairly quoted him for his dropped kerb. We find the Council was at fault for failing to be open and transparent with Mr X about why his quote was significantly more expensive than his neighbour’s. This caused Mr X frustration and led to confusion. The Council has agreed to apologise to Mr X for this injustice.
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London Borough of Enfield (24 020 044)
Statement Closed after initial enquiries Assessment and care plan 17-Sep-2025
Summary: We will not investigate this complaint about the Council carrying out a care assessment. There is not enough evidence of fault by the Council to warrant our further involvement.
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Salford City Council (24 020 721)
Statement Closed after initial enquiries Allocations 17-Sep-2025
Summary: We will not investigate this complaint about how the Council assessed a housing register application. There is insufficient evidence of fault by the Council which would warrant an investigation.