Decision search
Your search has 54045 results
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Salford City Council (24 023 494)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate Ms X’s complaint that the Council has refused to compensate her for financial losses incurred after she was misinformed about the terms of a Council-run property management scheme. This matter is better considered by a court.
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North Tyneside Metropolitan Borough Council (25 000 255)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate this complaint about how the Council conducted a parenting assessment. This is because the Council have amended the parenting assessment and further investigation would not lead to a different outcome.
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Knowsley Metropolitan Borough Council (25 001 302)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of Mr Y’s case. The Council has upheld Mr X’s complaint that it failed to properly assess Mr Y’s mental capacity and best interests for several years. It has apologised to Mr X for the faults identified, offered a substantial remedy payment and taken action to learn and improve its service. There is nothing more we could meaningfully achieve by investigating this matter further.
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Statement Upheld Safeguarding 15-Sep-2025
Summary: Mr X complained about how the Council conducted a safeguarding investigation when he was the subject of allegations that he financially abused his mother. We upheld the complaint, finding the Council conducted an inadequate and biased investigation. This caused Mr X and his mother unnecessary distress, when the Council sought to impose limits on his contact with her. The Council accepted these findings. At the end of this statement, we set out a series of actions it agreed to take to remedy Mr X’s injustice. This included providing him with an apology, a symbolic payment, a review and correction of its records. It also agreed to make service improvements to try and prevent a repeat.
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London Borough of Sutton (25 005 550)
Statement Closed after initial enquiries Special educational needs 14-Sep-2025
Summary: We cannot investigate Miss X’s complaint about the Council’s decision not to carry out an Education Health and Care needs assessment. This is because she has used her right of appeal to a tribunal. Other matters have not caused a significant enough injustice to warrant investigation.
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Rugby Borough Council (25 005 561)
Statement Closed after initial enquiries Planning applications 14-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for a retrospective planning application. The complaint is made too late and we have seen no reason why Mrs X could not have contacted us much sooner.
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Staffordshire County Council (25 005 833)
Statement Closed after initial enquiries Child protection 14-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions while his children were in foster care. This is because decisions about the children’s future are for the court, and it would be disproportionate to look at the remaining issues separately.
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Wakefield City Council (25 005 909)
Statement Closed after initial enquiries Highway repair and maintenance 14-Sep-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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Transport for London (25 006 147)
Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We will not investigate this complaint about charges for the Ultra Low Emission Zone because we are satisfied with the actions the Authority has taken, and any remaining injustice is not significant enough to warrant investigation.
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Epping Forest District Council (25 006 188)
Statement Closed after initial enquiries Managing council tenancies 14-Sep-2025
Summary: We will not investigate this complaint about the Council not repairing the complainant’s neighbour’s fence. The neighbour is a tenant of the Council, and the law bars us from investigating the Council’s actions as a provider of social housing.