Decision search
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City of Bradford Metropolitan District Council (24 023 364)
Statement Upheld Residential care 21-Sep-2025
Summary: There was fault by the Council in the late Mrs Y’s care in one of its care homes. The care home did not consult with Mrs Y’s GP to see if her medicine could be administered to her covertly and her care plans did not include detailed information about how to deliver personal and oral care in her best interests. This caused Mrs Y avoidable distress which cannot now be remedied as she has died. The Council will apologise and make a symbolic payment to her daughter Ms X (and for other family members) to recognise her distress in witnessing her mother receiving poor care. The Council will take action to minimise the risk of recurrence.
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Staffordshire County Council (25 000 157)
Statement Upheld Special educational needs 21-Sep-2025
Summary: Mrs B complained the Council delayed in completing an annual review for her child, X. We have found the Council at fault for a delay in completing the annual review and issuing a final complaint response. This caused Mrs B distress, frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused by the faults.
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Rugby Borough Council (25 002 100)
Statement Closed after initial enquiries Homelessness 21-Sep-2025
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. It was reasonable for Miss X to use the review/appeals procedure available under the homelessness legislation to challenge the Council’s decision that she was non-priority homeless.
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Sefton Metropolitan Borough Council (25 002 275)
Statement Closed after initial enquiries Refuse and recycling 21-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to supply a resident with wheeled bins without them having room to store them within their property. Access issues to a private road are civil matters between Mr X and his neighbour. The Council has apologised for failing to follow its complaint procedure which we consider is a satisfactory remedy to this part of the complaint. Further investigation of Mr X’s concerns will not lead to a different outcome.
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Birmingham City Council (25 002 840)
Statement Closed after initial enquiries Council tax 21-Sep-2025
Summary: We will not investigate this complaint about deductions from benefits for council tax arrears. This is because there is not enough evidence of fault to warrant an investigation and most of Miss X’s complaint is not within our jurisdiction.
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Harlow District Council (25 003 319)
Statement Closed after initial enquiries Allocations 21-Sep-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault in the way the Council reviewed her application which would warrant an investigation. Also we do not consider she has suffered a significant personal injustice from any delay in the review as the Council backdated her new priority banding to the date of her original application.
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North Yorkshire Council (25 003 551)
Statement Closed after initial enquiries Domiciliary care 21-Sep-2025
Summary: We will not investigate this complaint about money Mrs X says was stolen from her uncle, Mr X, by a carer. The courts are best placed to consider the matter.
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Surrey County Council (25 003 585)
Statement Upheld Special educational needs 21-Sep-2025
Summary: We will not investigate Miss X’s complaint about missed Special Educational Needs provision. This is because we could not add to the investigation carried out by the Council. We cannot investigate the contents of a final Education Health and Care plan issued by the Council because Miss X has used her right of appeal to a tribunal.
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London Borough of Hammersmith & Fulham (25 003 975)
Statement Closed after initial enquiries Other 21-Sep-2025
Summary: Mr X disagreed with the Council’s summary of his complaint. He asked us to investigate instead. We will not investigate Mr X’s complaint because the Council is willing to investigate and there is no evidence of fault in its complaint handling to justify our involvement.
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London Borough of Lewisham (25 004 197)
Statement Closed after initial enquiries Other 21-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s processing of a Home Repairs grant application in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.