Decision search
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Southampton City Council (25 009 318)
Statement Closed after initial enquiries Child protection 11-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled safeguarding concerns. The Council has already looked into the matter and responded appropriately. It has addressed the outcomes Mr X asked for, and further investigation is unlikely to find fault
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Gloucestershire County Council (24 017 117)
Statement Upheld Alternative provision 11-Nov-2025
Summary: Mrs Y complains the Council did not act when her child, who I will call C, stopped attending school in July 2023. Although the Council allocated a secondary school from September 2023, Mrs Y said it was unsuitable for C. Mrs Y asked for a bespoke package of education to be delivered outside of school. We find fault in the parts of the complaint within our jurisdiction because the Council did not consider whether C needed alternative provision in November 2023 when the school confirmed C was not attending. There is also fault in the Council’s handling of the complaint. The Council will apologise and make a symbolic payment.
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Staffordshire County Council (24 017 205)
Statement Upheld Charging 11-Nov-2025
Summary: Mrs X complained on behalf of Mr A about the Council’s delay in deciding his financial contribution to his care costs, and its policy to cap disability related expenditure to the amount of his disability benefit. We find the Council’s delay and policy to adopt a blanket approach was fault which caused distress and might have caused it to overcharge Mr A. The Council has agreed to apologise, make a symbolic payment, recalculate Mr A’s financial contribution and reimburse any overcharges, and amend its policy.
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Southampton City Council (24 018 815)
Statement Upheld Assessment and care plan 11-Nov-2025
Summary: Ms X complains the Council wrongly charged them for care and support and caused them distress and uncertainty. On the basis of the information we have seen, we found the Council charged Ms X significantly more for care than it should have over a prolonged period. It also failed to respond appropriately to contacts about the matter. The fault we found caused hardship and distress. The Council applied some credits to Ms X’s account to correct the situation, apologised and offered a distress payment of £150. We found the credits do not appear to have covered the whole period concerned and should be extended. We also found the Council should make a payment of £300 to recognise the avoidable impact of the errors on Ms X.
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Sheffield City Council (24 018 900)
Statement Closed after initial enquiries Disabled facilities grants 11-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to install a downstairs wet room. There is insufficient evidence of fault in the way the Council assessed what adaptations were needed to meet the disability needs of Ms X and her son, Y, to justify our involvement.
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London Borough of Merton (24 018 929)
Statement Upheld Homelessness 11-Nov-2025
Summary: Ms X complains the Council was at fault in the way it dealt with her housing and homelessness applications. We have found fault by the Council as it failed to review the prevention duty owed to Ms X. But this has not caused a significant injustice to Ms X. So, we have completed our investigation.
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Royal Borough of Kensington & Chelsea (24 019 450)
Statement Upheld Homelessness 11-Nov-2025
Summary: Miss X complained the Council wrongly discharged her family into an unsuitable accommodation and caused delays to put in place its proposed solution. We found the Council at fault for not acting appropriately to ensure Miss X and her family were suitably housed. The faults identified caused Miss X and Y, distress and uncertainty. The Council agreed to apologise and make a symbolic payment to remedy the injustice.
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North Yorkshire Council (24 021 349)
Statement Upheld Special educational needs 11-Nov-2025
Summary: The Council failed to arrange the education and additional support in Ms X’s child’s Education, Health and Care Plan. As a result, Ms X’s child missed out on additional support including social integration opportunities. Ms X’s child did not miss out on education, as Ms X funded her child’s education herself for several months at a time before being reimbursed by the Council. This arrangement was further fault and caused Ms X significant, avoidable distress. To recognise the injustice caused, the Council has agreed to apologise to Ms X and her child, pay Ms X £1,000 and take action to improve its services.
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Epping Forest District Council (25 000 269)
Statement Upheld Homelessness 11-Nov-2025
Summary: Ms X complained about the Council’s handling of her homelessness. She says it did not properly deal with her request to review the suitability of her temporary accommodation. We find the Council at fault for failing to inform Ms X of her appeal right to the county court. This caused Ms X an injustice since she was not given the opportunity to appeal the Council’s decision. The Council has agreed to apologise to Ms X for this injustice.
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Bristol City Council (25 000 432)
Statement Closed after initial enquiries Private housing 11-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to take formal action against her landlord for harassment. There is insufficient evidence of fault to justify our involvement.