Decision search
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London Borough of Barking & Dagenham (25 000 765)
Statement Closed after initial enquiries Allocations 16-Apr-2025
Summary: We will not investigate Ms X’s complaint about the suitability of the property offered to her by the Council as its final offer under the main housing duty. This is because it was reasonable for Ms X to have used her right of review at the time. In addition, an investigation would not lead to any worthwhile outcomes.
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London Borough of Merton (25 000 926)
Statement Closed after initial enquiries Parking and other penalties 16-Apr-2025
Summary: We will not investigate Mr B’s complaint that he was wrongly issued with a Penalty Charge Notice for an alleged parking contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
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Bromsgrove District Council (25 000 972)
Statement Closed after initial enquiries Building control 16-Apr-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly approved work which does not meet the building regulations. This is because an investigation would not achieve a meaningful outcome for Mr B.
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Statement Closed after initial enquiries Residential care 16-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the care to her late mother Mrs Y in a home commissioned by the Council. An investigation by us would not add to the care home and Council’s previous investigation nor lead to a different outcome. There is no worthwhile outcome an investigation would now achieve.
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Nottinghamshire County Council (24 018 157)
Statement Closed after initial enquiries School transport 16-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for free home to school transport for her son. This is because there is no sign of fault by the Council.
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North East Lincolnshire Council (24 007 895)
Statement Upheld Child protection 15-Apr-2025
Summary: We found fault on Mr Y’s complaint about the way the Council dealt with allegations against him which it referred to the Local Authority Designated Officer. Minutes were not accurate and failed to show consideration of a recommendation. This caused him lost opportunity and uncertainty about whether the recommendation needed further action. The Council agreed to send him a written apology, remind relevant officers to ensure recommendations from previous meetings are considered and decided, as well as reminding minute takers of the need to accurately record those in attendance.
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Teignbridge District Council (24 008 857)
Statement Closed after initial enquiries Antisocial behaviour 15-Apr-2025
Summary: We will not investigate Ms X’s complaint that the Council failed to act on her reports of anti-social behaviour because there is insufficient evidence of fault.
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London Borough of Croydon (24 009 003)
Statement Upheld Charging 15-Apr-2025
Summary: Mrs X complained, on behalf of her husband Mr X, about how the Council dealt with her request for help with Mr X’s care home placement. There was fault in how the Council assessed Mr X’s needs and how it planned his care and support. This led to significant avoidable distress to Mr X and Mrs X; and also affected Mr X’s mental health. The Council agreed to apologise, issue an amended care and support plan for Mr X, and pay both Mr and Mrs X a financial remedy. It also agreed to review its practices and arrange training for its staff.
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Surrey County Council (24 009 196)
Statement Upheld Alternative provision 15-Apr-2025
Summary: Mrs X complained that the Council failed to make suitable education provision for Y when the family moved into the area. The Council was at fault as it delayed in making education provision for Y, failed to explain why it considered a school was suitable, delayed in carrying out an annual review of Y’s Education, Health and Care Plan and delayed in issuing an amended Plan. This meant Y missed education provision between March and July 2024 and the faults caused distress to Mrs X. The Council has appropriately remedied the loss of education provision between April and July 2024 but it has agreed to make a symbolic payment of £400 to Mrs X to remedy a further two weeks of missed provision. The Council has also agreed to make a symbolic payment of £500 to Mrs X to acknowledge the distress and uncertainty caused to her by the delay in issuing the amended Education, Health and Care plan and failure to explain why a school was suitable.
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North Yorkshire Council (24 009 780)
Statement Upheld Special educational needs 15-Apr-2025
Summary: Ms X complained that the Council failed to provide her child, Y with suitable education since November 2023. She also complained about its poor communication and delays handling her complaint. We find the Council at fault. This impacted Y’s education and caused avoidable distress and uncertainty to Ms X. The Council has agreed to apologise, make a payment to Ms X, and consider allowing Y to remain at their current school for an additional year.