Decision search
Your search has 54045 results
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London Borough of Islington (25 015 373)
Statement Closed after initial enquiries Parking and other penalties 07-Oct-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because it is too early to consider the issue Mr B complains about.
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Wokingham Borough Council (25 015 448)
Statement Closed after initial enquiries Street furniture and lighting 07-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to provide appropriate signage on a road diversion. This is because any injustice Mr X experienced is not sufficient to warrant an investigation.
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Reading Borough Council (25 005 186)
Statement Closed after initial enquiries Council house sales and leaseholders 07-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s housing register applications, and her later right to buy (RTB) application. This is primarily because: parts of the complaint are late, and it is reasonable to expect the complainant to have contacted us sooner; there is insufficient evidence of fault in the way the Council assessed her 2022 housing register application; and the District Valuer is better placed to consider any dispute about the valuation of the property under the RTB process.
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Halton Borough Council (24 017 538)
Statement Not upheld Other 06-Oct-2025
Summary: Miss X complains about the way Halton Borough Council, NHS Cheshire and Merseyside ICB and Sense managed her son, Mr X’s, specialist care package. We found fault by Sense in relation to communication. We found fault in the ICB’s complaint handling. As a result, Mr X and Miss X have been caused distress, frustration and uncertainty. The ICB and Sense have agreed to apologise to Mr X and Miss X. Sense will also pay a financial remedy.
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NHS Cheshire and Merseyside ICB (24 017 538a)
Statement Upheld Other 06-Oct-2025
Summary: Miss X complains about the way Halton Borough Council, NHS Cheshire and Merseyside ICB and Sense managed her son, Mr X’s, specialist care package. We found fault by Sense in relation to communication. We found fault in the ICB’s complaint handling. As a result, Mr X and Miss X have been caused distress, frustration and uncertainty. The ICB and Sense have agreed to apologise to Mr X and Miss X. Sense will also pay a financial remedy.
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Statement Upheld Community hospital services 06-Oct-2025
Summary: Miss X complains about the way Halton Borough Council, NHS Cheshire and Merseyside ICB and Sense managed her son, Mr X’s, specialist care package. We found fault by Sense in relation to communication. We found fault in the ICB’s complaint handling. As a result, Mr X and Miss X have been caused distress, frustration and uncertainty. The ICB and Sense have agreed to apologise to Mr X and Miss X. Sense will also pay a financial remedy.
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Central Bedfordshire Council (24 018 080)
Statement Upheld School admissions 06-Oct-2025
Summary: We find the Council at fault for failing to make its own decision on Miss X’s request to delay her summer-born child’s start at school. This caused Miss X frustration, distress and uncertainty. The Council will apologise and improve its service.
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Basildon Borough Council (24 018 323)
Statement Upheld Homelessness 06-Oct-2025
Summary: Mr Z complains on behalf of Miss X that the Council placed her in Bed and Breakfast accommodation while she was pregnant for longer than the law allows. Mr Z also said the area the Council placed Miss X was unsuitable due to the crime rate. Mr Z has also complained about the way the Council has investigated his complaint. Mr Z says Miss X has been caused distress and has been placed in accommodation which was not suitable. We have found fault in the Council’s actions for allowing Miss X to remain in Bed and Breakfast accommodation for longer than the statutory deadline. The Council has agreed to pay Miss X a financial payment.
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London Borough of Haringey (24 019 142)
Statement Upheld Disabled facilities grants 06-Oct-2025
Summary: The Council was at fault for severe delays in adapting Mrs X's property to meet the needs of her two disabled children. This caused Mrs X to move out of her home for longer than expected and live in a home where she could not meet her children’s care needs. The Council has agreed to apologise and make a payment to Mrs X to recognise the distress, uncertainty and frustration caused by its failings. It will also develop an action plan to complete the remaining work.
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Central Bedfordshire Council (24 020 679)
Statement Upheld Special educational needs 06-Oct-2025
Summary: Mrs X complained the Council failed to finalise her daughter, Miss Y’s Education, Health and Care Plan within legal timescales. She also complained the Council failed to complete a phased transfer review. Mrs X said this frustrated and distressed her. The Council was at fault, but it has taken appropriate action to remedy any injustice caused by this fault.