Decision search
Your search has 55414 results
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London Borough of Hounslow (25 004 077)
Statement Upheld Special educational needs 15-Jan-2026
Summary: The Council was at fault for delay in arranging the special educational provision in Mr Z’s Education, Health and Care (EHC) Plan. It also failed to carry out two annual reviews of Mr Z’s EHC Plans and delayed issuing an amended Plan. This meant Mr Z missed out on provision he should have had and his father, Mr X, experienced avoidable frustration. To remedy their injustice, the Council will apologise and make a symbolic payment. It will also issue a clarification to staff to prevent similar fault in future.
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Suffolk County Council (25 004 368)
Statement Upheld Other 15-Jan-2026
Summary: Mr X complained about delay in processing his complaint under the statutory children’s complaints procedure. We found the Council to be at fault that caused Mr X distress, time and trouble. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mr X.
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North Yorkshire Council (25 006 063)
Statement Closed after initial enquiries Other 15-Jan-2026
Summary: We will not investigate this complaint about the way the Council is dealing with a planning application. We do not consider the complainant has suffered a significant personal injustice because of the Council’s actions.
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London Borough of Bromley (25 007 376)
Statement Closed after initial enquiries Homelessness 15-Jan-2026
Summary: We will not investigate this complaint about the Council evicting Mr X from his temporary accommodation. We do not have the power to investigate the complaint as Mr X started court action about the matters raised in his complaint.
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Durham County Council (25 010 136)
Statement Closed after initial enquiries Land 15-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council not intervening with a private dispute about a boundary fence. This is because it is not an administrative function of the Council.
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London Borough of Richmond upon Thames (25 010 305)
Statement Closed after initial enquiries Allocations 15-Jan-2026
Summary: We will not investigate this complaint about the suitability of Miss X’s permanent accommodation. It is reasonable to expect Miss X to have requested a review of the suitability of the accommodation when it was offered to her. We will not investigate Miss X’s complaint about the support offered by the Council with rehousing. There is insufficient evidence of fault to justify an investigation.
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Suffolk County Council (25 010 387)
Statement Upheld Charging 15-Jan-2026
Summary: We will not investigate this complaint about inaccurate fees for adult social care. Although it took a long time, the Council and complainant have now agreed the outstanding fees. The main issue is resolved, and it is unlikely an Ombudsman investigation would add anything significantly different to justify our resource investigating.
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Wiltshire Council (25 010 394)
Statement Closed after initial enquiries Drainage 15-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of the Property Flood Resilience Grant process, or its decision not to complete maintenance work on a culvert. This is because there is not enough evidence of fault to justify the Ombudsman’s involvement.
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London Borough of Tower Hamlets (25 010 434)
Statement Closed after initial enquiries Safeguarding 15-Jan-2026
Summary: We cannot investigate Mr X’s complaint about the Council failing to safeguard his sister from abuse. This is because Mr X has taken legal action and the law prevents us from investigating matters which are being considered by the courts.
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Surrey County Council (25 010 688)
Statement Closed after initial enquiries Disabled children 15-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a Blue Badge application for his child. The Council has now issued a Blue Badge. An investigation would not lead to a different outcome.