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Wellingborough Borough Council (20 011 300)
Statement Upheld Disabled facilities grants 14-Sep-2021
Summary: Mrs B says the Council delayed considering her application for a disabled facilities grant, failed to communicate properly with her about the application, ignored recommendations from the occupational therapist, suggested an alternative which would create secondary hazards and offered a cash alternative without providing details. The Council delayed telling Mrs B about its decision in relation to part of the grant application. There is no fault by the Council in the other issues raised. An apology and reminder to officers is satisfactory remedy for the area where the Council was at fault.
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Wellingborough Borough Council (20 009 917)
Statement Not upheld Private housing 26-Jul-2021
Summary: Mrs D says the Council wrongly told her tenants to remain at her property and failed to rehouse them in 2020. The Ombudsman has found no evidence of fault by the Council. He has completed the investigation and not upheld the complaint.