Decision search
Your search has 82 results
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Rochdale Metropolitan Borough Council (21 006 216)
Statement Closed after initial enquiries Refuse and recycling 27-Aug-2021
Summary: We will not exercise discretion to investigate this complaint about damage caused to the complainant’s dry-stone wall by the Council’s refuse collection truck. This is because it is reasonable to expect the complainant to go to court to determine any liability owed by the Council.
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Rochdale Metropolitan Borough Council (20 014 177)
Statement Upheld Residential care 25-Aug-2021
Summary: Mrs X complained that when her late mother, Mrs Y, stayed in Carder’s Court Care Home, the Care Provider lost her gold chain. Also, that it did not tell the family about its policy on valuables. She says this caused distress to the family. We found the Care Provider did not have suitable policies in place and did not hold an accurate record of Mrs Y’s belongings. The Council has agreed to apologise and pay Mrs X £500 to recognise the loss of the necklace and the distress this caused. The Council has already completed work with the Care Provider and made changes to its contracts to reduce the risk of this happening to others.
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Rochdale Metropolitan Borough Council (21 005 544)
Statement Closed after initial enquiries School admissions 17-Aug-2021
Summary: We will not investigate Miss X’s complaint that the Council’s Schools Admissions Appeal Panel failed to provide her child with a place at their preferred school. It is unlikely the Ombudsman would find fault which caused them to lose out on a school place.
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Rochdale Metropolitan Borough Council (21 003 982)
Statement Closed after initial enquiries Enforcement 06-Aug-2021
Summary: We will not investigate Miss X’s complaint about the Council’s decision to take no enforcement action against works done by her neighbour in their back garden. There is not enough evidence of fault by the Council in making its decision to justify us investigating. We also cannot achieve the outcome Miss X seeks from the complaint.
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Rochdale Metropolitan Borough Council (21 004 162)
Statement Closed after initial enquiries Councillor conduct and standards 06-Aug-2021
Summary: We will not investigate how the Council’s Deputy Monitoring Officer considered complaints about the conduct of a councillor. It is unlikely an investigation would find fault affected the Deputy Monitoring Officer’s decision to take no further action.
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Rochdale Metropolitan Borough Council (20 010 883)
Statement Upheld Other 28-Jul-2021
Summary: Mrs X complained that the Council did not properly consult and consider the impact of its policy change when it decided to end the Moving On service. Also, that it did not respond adequately to her concerns about this. She says this caused her much stress and anxiety and would like the Council to run the consultation again. We found fault in the Council’s consultation so it has agreed to make sure communication and consultations are satisfactory in future. It has also agreed to apologise to Mrs X and the other users of the service in an accessible format and pay Mrs X £150 for her time and trouble.
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Rochdale Metropolitan Borough Council (21 003 102)
Statement Closed after initial enquiries Planning applications 20-Jul-2021
Summary: We will not investigate this complaint as there is no evidence of fault in the way the Council reached its decision to grant planning permission for Mrs X’s neighbour’s extension. There is also no significant injustice caused to Mrs X as a result of the second planning application as the Council has refused to grant planning permission.
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Rochdale Metropolitan Borough Council (20 009 633)
Statement Upheld Domiciliary care 29-Jun-2021
Summary: Mr X complains about overcharging his late father-in-law, Mr Y, by the Council’s care provider Comfort Call Tameside. The Council accepts Mr Y was overcharged. It has remedied the injustice by repaying money to his estate and paying financial redress to Mr X for the distress caused and the time and trouble it has put him to. It needs to identify anyone else who has been affected and repay any overpayments.
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Rochdale Metropolitan Borough Council (20 011 330)
Statement Not upheld Assessment and care plan 28-Jun-2021
Summary: There is no evidence of fault in the way the Council assessed Mr X’s care and support needs in December 2020. Therefore, the Ombudsman cannot question the outcome of the assessments or the subsequent decisions the Council made.
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Rochdale Metropolitan Borough Council (20 013 003)
Statement Upheld Assessment and care plan 25-Jun-2021
Summary: We will not investigate a complaint about how a personal budget application was carried out by the Council. This is because the Council has already investigated the matter and taken action to improve its services so an investigation by us would be unlikely to achieve more for the complainant.