Decision search
Your search has 82 results
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Rochdale Metropolitan Borough Council (23 012 258)
Statement Closed after initial enquiries School transport 12-Dec-2023
Summary: We will not investigate this complaint about the Council’s decision to not provide school transport for Ms X’s son. This is because there is no evidence of fault by the Council in the way it made its decision.
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Rochdale Metropolitan Borough Council (23 010 878)
Statement Closed after initial enquiries Council tax support 08-Dec-2023
Summary: We will not investigate this complaint about the Council’s council tax support decision as Ms X can appeal against it to the Valuation Tribunal.
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Rochdale Metropolitan Borough Council (23 009 582)
Statement Closed after initial enquiries Other 27-Nov-2023
Summary: We cannot investigate this complaint that the Council has been at fault in matters relating to the care of and contact with the complainant’s child. This is because it concerns matters which have been considered in court, or are not separable from those matters.
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Rochdale Metropolitan Borough Council (23 011 049)
Statement Closed after initial enquiries Highway repair and maintenance 08-Nov-2023
Summary: We will not investigate this complaint about highway maintenance and repair because the courts are better placed to consider this complaint.
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Rochdale Metropolitan Borough Council (23 009 033)
Statement Closed after initial enquiries Child protection 12-Oct-2023
Summary: We will not investigate this complaint about the Council’s decision to initiate safeguarding proceedings after receiving a referral regarding Miss X and her family. This is because an investigation would not lead to a different outcome for Miss X.
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Rochdale Metropolitan Borough Council (23 003 014)
Statement Closed after initial enquiries Allocations 27-Sep-2023
Summary: We will not exercise discretion to investigate this complaint about the Council’s consideration of Mrs X’s transfer application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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Rochdale Metropolitan Borough Council (23 008 808)
Statement Closed after initial enquiries Councillor conduct and standards 19-Sep-2023
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Rochdale Metropolitan Borough Council (22 007 579)
Statement Upheld Residential care 12-Sep-2023
Summary: Mrs X complained the Council commissioned care home, failed to provide her mother, Mrs Y, with appropriate care and support which led to a hospital admission and the Council failed to carry out a safeguarding investigation about this. The care provider was at fault for poor record keeping. The Council was also at fault for poor communication, failure to undertake a formal safeguarding investigation and delays in responding to Mrs X’s complaint. This caused Mrs X and Mrs Y distress, frustration and uncertainty. The Council has agreed to apologise, make a payment and provide evidence it has undertaken further staff training in safeguarding.
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Rochdale Metropolitan Borough Council (22 015 825)
Statement Not upheld Rights of way 07-Sep-2023
Summary: Mrs X complains on behalf of her friend Mrs Y. Mrs X says the Council made a wrong decision which resulted in public equestrian access through a fence being obstructed. I have discontinued my investigation into Mrs X’s complaint as a further investigation would not lead to a different outcome and we cannot achieve the outcome Mrs X and Mrs Y are seeking. Due to jurisdictional constraints we cannot investigate the actions of the charity and landowner involved in this complaint.
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Rochdale Metropolitan Borough Council (23 005 586)
Statement Closed after initial enquiries Councillor conduct and standards 15-Aug-2023
Summary: We will not investigate this complaint about how the Council’s Deputy Monitoring Officer dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault by the Council.