Decision search
Your search has 379 results
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London Borough of Croydon (23 011 566)
Statement Closed after initial enquiries Parking and other penalties 21-Nov-2023
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his informal challenge against a penalty charge notice. This is because it would have been reasonable for Mr X to appeal to London Tribunals.
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London Borough of Croydon (23 000 827)
Statement Upheld Charging 14-Nov-2023
Summary: Miss X complained about the Council’s financial assessment of her mother, Mrs Y, for her care in a care home. There was no fault in the Council’s calculation of how much Mrs Y should pay towards her care. There was fault in the Council’s invoices, complaint handling, and record keeping. The Council agreed to pay Miss X £400 to acknowledge the frustration and distress this caused.
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London Borough of Croydon (23 010 603)
Statement Closed after initial enquiries Special educational needs 14-Nov-2023
Summary: We will not investigate this complaint about the education provision for the complainant’s child. Most of the complaint is late and there is no good reason Miss X could not have complained sooner. The Council has not yet been given a chance to respond to Miss X’s concerns about more recent issues.
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London Borough of Croydon (23 011 208)
Statement Closed after initial enquiries Parking and other penalties 13-Nov-2023
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
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London Borough of Croydon (22 012 037)
Statement Upheld Antisocial behaviour 08-Nov-2023
Summary: Mrs X complained the Council failed to properly deal with complaints she made about noise and anti-social behaviour by her neighbour. We found there was fault in the way the Council handled the situation.
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London Borough of Croydon (23 007 568)
Statement Closed after initial enquiries Safeguarding 07-Nov-2023
Summary: We will not investigate this complaint about the Council’s alleged failure to properly safeguard Mrs X’s mother late Mrs Y. This is because this complaint relates to events that took place more than 12 months ago. It would have been reasonable for Mrs X to refer these matters to us at the time.
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London Borough of Croydon (23 010 060)
Statement Closed after initial enquiries Council tax support 01-Nov-2023
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax. She says the Council incorrect assessed her council tax support claim. This is because it is reasonable for Ms X to use her right of appeal. In addition, there is insufficient evidence of fault.
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London Borough of Croydon (23 010 662)
Statement Closed after initial enquiries Planning applications 01-Nov-2023
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault.
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London Borough of Croydon (23 004 604)
Statement Closed after initial enquiries Homelessness 30-Oct-2023
Summary: We will not investigate this complaint about disrepair in temporary accommodation. Some of the complaint relates to matters which occurred more than 12 months before they were brought to our attention and we will not exercise discretion to consider them now. The Council has responded to complaints made within 12 months and there is insufficient evidence of fault which would warrant an investigation.
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London Borough of Croydon (23 008 943)
Statement Upheld Homelessness 22-Oct-2023
Summary: We will not investigate this complaint about the Council placing Miss X in shared bed and breakfast accommodation for over six months. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.