London Borough of Islington (23 018 061)

Statement Closed after initial enquiries Allocations 31-Mar-2024

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Wandsworth (23 018 414)

Statement Closed after initial enquiries Allocations 30-Mar-2024

Summary: We cannot investigate this complaint about disrepair in a social rented property. We have no jurisdiction not investigate complaints about the management of tenancies by social housing landlords. There is no evidence that the Council has failed to process a housing application by Miss X.

London Borough of Southwark (23 018 638)

Statement Closed after initial enquiries Allocations 30-Mar-2024

Summary: We will not investigate this complaint about the Council’s assessment of statutory overcrowding at Miss X’s housing association home. There is insufficient evidence of fault which would warrant an investigation.

Royal Borough of Kingston upon Thames (23 011 817)

Statement Upheld Other 28-Mar-2024

Summary: Mr X complains the Council has not provided a sufficient remedy following delay in repairing faulty appliances in his temporary accommodation. We have concluded our investigation having made a finding of fault. There was delay in repairing the appliances and the Council has offered to make a further remedy payment to Mr X in line with its Housing Compensation Policy. The Council’s offer is fair and proportionate.

London Borough of Newham (23 013 433)

Statement Not upheld Homelessness 28-Mar-2024

Summary: We have ended our investigation. The Council accepts it is at fault in that it housed households with dependent children or a pregnant woman in bed and breakfast accommodation longer than the six weeks allowed by law, causing them an injustice. It has already taken appropriate action to address the fault. There are no further recommendations the Ombudsman would make if we were to investigate this issue further.

Maidstone Borough Council (23 014 653)

Statement Not upheld Homelessness 28-Mar-2024

Summary: Mr B says the Council failed to process his housing register and homeless applications. There is no fault in how the Council dealt with Mr B’s applications.

Runnymede Borough Council (23 014 848)

Statement Upheld Homelessness 28-Mar-2024

Summary: Mr X complained about the way the Council handled his homelessness application and referral to another Council. There was some fault by the Council as it did not offer Mr X interim accommodation for one night, causing Mr X to pay for his own accommodation. The Council agreed to apologise to Mr X and make a payment for the distress caused.

London Borough of Camden (23 016 181)

Statement Closed after initial enquiries Other 28-Mar-2024

Summary: We will not investigate this complaint about management of leases and tenancies in a building where the Council has landlord responsibility. Mr X could complain to the Housing Ombudsman Service about the deficiencies of flooring and bathroom leaks from the property above in a leasehold building.

Norwich City Council (23 017 061)

Statement Closed after initial enquiries Allocations 28-Mar-2024

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. This is because there is not enough evidence of fault.

Arun District Council (23 017 499)

Statement Closed after initial enquiries Homelessness 28-Mar-2024

Summary: We will not investigate this complaint about the Council’s property offer and its referral of his homelessness application to another council. Part of the complaint is late and Mr X has a right of review about the recent homelessness decision that it would be reasonable for him to use.