Archive has 288 results
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Bristol City Council (23 018 214)
Statement Upheld Refuse and recycling 28-Mar-2024
Summary: We upheld this complaint about repeated missed assisted waste collections. The Council has now agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to the complainant.
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Swindon Borough Council (23 017 604)
Statement Closed after initial enquiries Refuse and recycling 27-Mar-2024
Summary: We will not investigate Miss X’s complaint about missed refuse collections. This is because the Council has already taken suitable action in response to the complaint and the matter has not caused Miss X any significant personal injustice which is serious enough to warrant an investigation.
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Statement Not upheld Refuse and recycling 27-Mar-2024
Summary: We have discontinued our investigation of this complaint about assisted bin collections. This is because the Council has said it will investigate further and reintroduce monitoring, and there is little more we could add to this at present.
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Horsham District Council (23 018 445)
Statement Closed after initial enquiries Refuse and recycling 27-Mar-2024
Summary: We will not investigate this complaint about alleged poor communication by the Council. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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Swindon Borough Council (23 017 663)
Statement Upheld Refuse and recycling 26-Mar-2024
Summary: We will not investigate this complaint about missed bin collections. The Council has already taken appropriate action in response to the complaint.
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South Tyneside Metropolitan Borough Council (23 019 678)
Statement Closed after initial enquiries Refuse and recycling 25-Mar-2024
Summary: We will not investigate Mrs X’s complaint about her bins not being collected due to strike action. This is because the law prevents us from investigating complaints about matters that affect most of the residents in a Council’s area.
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Surrey Heath Borough Council (23 016 828)
Statement Closed after initial enquiries Refuse and recycling 25-Mar-2024
Summary: We will not investigate Mr X’s complaint that the Council failed to collect his recycling bin and about its complaints process. This is because there is insufficient evidence of fault or injustice.
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Chesterfield Borough Council (23 017 713)
Statement Closed after initial enquiries Refuse and recycling 21-Mar-2024
Summary: We will not investigate this complaint about a Council delay delivering Mr X new bins and how it responded to his complaint. There is insufficient outstanding injustice and we could not achieve what he wants.
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London Borough of Lambeth (23 018 268)
Statement Closed after initial enquiries Refuse and recycling 21-Mar-2024
Summary: We cannot investigate this complaint about the Council’s decision to introduce fortnightly refuse collections. This is because the law says we cannot investigate a matter that affects all or most of the residents of a council area.
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Cumberland Council (23 018 719)
Statement Closed after initial enquiries Refuse and recycling 20-Mar-2024
Summary: We will not investigate this complaint about the Council’s response to an incident Miss B reported which took place with a waste collection crew. This is because an Ombudsman investigation is unlikely to add to the one already carried out by the Council or lead to a different outcome.