London Borough of Lewisham (23 008 061)

Statement Upheld Antisocial behaviour 27-Mar-2024

Summary: The Council was at fault, because it did not give the complainant a clear explanation of the outcome of his anti-social behaviour case review application, nor invite him to the meeting. Although the Council has since offered to arrange a new meeting with the complainant, it has failed to actually do so. This has caused the complainant frustration and distress. The Council has agreed to make arrangements for this meeting now, and also to offer the complainant a financial remedy.

Dudley Metropolitan Borough Council (22 017 225)

Statement Not upheld Antisocial behaviour 27-Mar-2024

Summary: Mrs X complains the Council have not taken sufficient action following reports she raised about anti-social behaviour. We have concluded our investigation having not made a finding of fault. The evidence demonstrates the Council investigated Mrs X’s reports, took action where it considered appropriate, and continued to monitor the case. We have not seen evidence of inaction or delay by the Council, and we cannot criticise decisions made properly.

Manchester City Council (23 017 103)

Statement Closed after initial enquiries Antisocial behaviour 20-Mar-2024

Summary: We will not investigate this complaint about the Council’s response to the complainant’s report of anti-social behaviour. There is not enough evidence of fault in the Council’s actions to justify an investigation.

Forest of Dean District Council (23 017 081)

Statement Closed after initial enquiries Antisocial behaviour 19-Mar-2024

Summary: We will not investigate this complaint the Council has not taken enforcement action against a neighbour for painting their property. There is not enough evidence of fault in how the Council made its decision to justify our involvement.

Oxford City Council (23 015 653)

Statement Closed after initial enquiries Antisocial behaviour 19-Mar-2024

Summary: We will not investigate this complaint about the Council’s decision to decline Mr X’s community trigger review request. This is because an investigation would be unlikely to find fault with the Council’s actions.

Birmingham City Council (23 016 240)

Statement Closed after initial enquiries Antisocial behaviour 19-Mar-2024

Summary: We will not investigate this complaint about how the Council dealt with reports of anti-social behaviour. The early part of the complaint is late. There is not enough evidence of fault in how the Council dealt with recent concerns to justify our involvement.

London Borough of Camden (23 017 429)

Statement Closed after initial enquiries Antisocial behaviour 19-Mar-2024

Summary: We will not investigate Ms X’s complaint about the Council’s action following her report of anti-social behaviour. This is because there is not enough evidence of fault.

Forest of Dean District Council (23 017 487)

Statement Closed after initial enquiries Antisocial behaviour 18-Mar-2024

Summary: We will not investigate this complaint the Council has not taken enforcement action against a neighbour. There is not enough evidence of fault in how the Council made its decision to justify our involvement.

Barnsley Metropolitan Borough Council (23 010 701)

Statement Closed after initial enquiries Antisocial behaviour 18-Mar-2024

Summary: We will not investigate Mrs X’s complaint about the Council’s alleged failure to investigate a neighbour’s unlined chimney and the smoke pollution and risk this caused. This is because an investigation would be unlikely to find fault with the Council’s actions.

London Borough of Islington (23 013 299)

Statement Upheld Antisocial behaviour 15-Mar-2024

Summary: Ms C complained the Council failed to carry out a commitment to repossess a flat rented by a neighbour who has caused long-standing disturbance to her. We find the Council has kept to its commitment, but that avoidable delays have contributed to the time taken for the repossession. These have caused injustice to Ms C as she has experienced an ongoing impact on her amenity, or quality of life, in her home. The Council has accepted these findings and agreed action to remedy this injustice, set out at the end of this statement.