Archive has 3 results
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Staffordshire County Council (22 016 540)
Statement Upheld Covid-19 19-Jul-2023
Summary: We uphold Ms X’s complaints. The Council failed to act on information in March 2019 that Ms X’s daughter, Ms Y was absent from school. The Council further failed to follow the legal timescales for completion of her Education Health and Care plan and annual review in April 2021. There was also a delay in issuing an amended plan in 2022 following orders from the SEND Tribunal and a failure to secure the provision in that amended plan. This caused avoidable distress, frustration and a loss of provision. The Council will apologise and make payments described in this statement. It will also take action to improve services.
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London Borough of Hounslow (22 010 125)
Statement Upheld Covid-19 04-Jul-2023
Summary: Mrs X complains the Council failed to properly assess her blue badge application for her son in a timely manner and that it failed to make reasonable adjustments at the face-to-face assessment. The Council is at fault for failing to consider the request for reasonable adjustments and failing to provide detailed reasons for refusal of a blue badge. The Council has accepted our recommendations to remedy the injustice caused by making a payment to acknowledge the distress caused and it has agreed to make service improvements.
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Statement Upheld Covid-19 30-May-2023
Summary: Mrs X complains the Council failed to provide Child Y with the agreed short breaks package, causing distress and upset to Mrs X, Child Y and the rest of the family. The Ombudsman finds fault with the Council for failing to provide the agreed support package. The Council has agreed to a payment in recognition of the distress caused.