Archive has 168 results
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West Northamptonshire Council (23 004 841)
Statement Upheld Alternative provision 29-Mar-2024
Summary: The Council failed to provide education for Y when she was unable to attend school, and it delayed issuing an Education, Health and Care (EHC) plan. The Council has agreed to make payments to Y and Mrs X and to take action to prevent similar failings in future.
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West Sussex County Council (23 005 741)
Statement Upheld Alternative provision 28-Mar-2024
Summary: Mrs X complained the Council failed to provide her child with alternative education when she was unable to attend school due to ill health. The Council was at fault for failing to consider its duty under Section 19 of the Education Act 1996 from April 2022 to February 2023. The Council has agreed to apologise to Mrs X and pay her £3250 to acknowledge the frustration, uncertainty and the loss of provision.
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Shropshire Council (23 011 046)
Statement Not upheld Alternative provision 28-Mar-2024
Summary: Mr F complains his son, B, has been out of school for two and a half years and the Council has refused to make alternative arrangements for his education. I have discontinued my investigation as the Council has now begun legal proceedings against Mr F in respect of B’s non-attendance.
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Hampshire County Council (23 011 362)
Statement Closed after initial enquiries Alternative provision 28-Mar-2024
Summary: Miss X complained that the Council failed to issue an appropriate Education Health and Care Plan in time for her daughter’s transfer to post 16 college. Miss X had a right of appeal to the Special Educational Needs and Disability Tribunal, and this prevents us investigating the complaint. We have therefore closed the complaint.
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Nottinghamshire County Council (23 018 372)
Statement Closed after initial enquiries Alternative provision 23-Mar-2024
Summary: We will not investigate this complaint about the Council’s failure to make alternative provision for the complainant’s son while he has been unable to attend school. This is because the complaint has been upheld by the Council and further investigation would not lead to a different outcome.
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Devon County Council (23 017 892)
Statement Closed after initial enquiries Alternative provision 22-Mar-2024
Summary: We will not investigate this complaint about alternative educational provision for Miss X’s child. We have previously considered matters up to August 2023, at which point Miss X had a right to appeal to the Special Educational Needs and Disability Tribunal it would have been reasonable to use. The Council could therefore regard the child’s absence from school from then on as unauthorised and it had no duty to consider any request for a further assessment of the child’s needs for six months.
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Statement Upheld Alternative provision 20-Mar-2024
Summary: Mrs X complains the Council failed to provide alternative education provision for Child J, despite being aware he was not receiving a suitable education. Mrs X also complains the Council did not secure provision for Child J, leading her to incur costs to do so, and delayed issuing Child J’s Education, Health and Care (EHC) Plan. We have found the Council at fault for failing to respond to an annual review and for delays in issuing Child J’s EHC Plan. We have found the Council did not properly consider its duty to provide alternative provision to Child J. We have also found faults in complaint handling. These faults caused an injustice to Mrs X and Child J. We have made recommendations to remedy this injustice.
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Kent County Council (22 012 872)
Statement Upheld Alternative provision 18-Mar-2024
Summary: Mrs X complained the Council failed to ensure her son, Y, received alternative tuition from April 2022 to July 2022. Mrs X also complained the Council failed to ensure Y received education when the tutor went on holiday for two weeks in May 2022 and a week in June 2022. Mrs X said Y missed out on education. There was fault in the way the Council did not ensure Y received any education for the three weeks detailed and did not follow its complaint process. Mrs X was frustrated by the Council’s actions and was put to time and trouble to complain. Y missed out on education. The Council has agreed to apologise and make a financial payment.
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Walsall Metropolitan Borough Council (22 012 545)
Statement Upheld Alternative provision 15-Mar-2024
Summary: Ms X complained about how the Council dealt with her child, Y’s, Education, Health and Care Plan annual review. There were faults by the Council with its delays in dealing with Y’s annual review and with issuing her final Plan. The Council was also at fault for its delays in dealing with Ms X’s complaint. This caused injustice to Ms X. The Council will take action to remedy the injustice caused.
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Statement Upheld Alternative provision 15-Mar-2024
Summary: The Council failed to ensure Y received a suitable education when he was unable to attend school. The Council has agreed to remedy the injustice this caused.